IT Services

Recently Updated

IT instructions for traveling abroad
29.11.2024 • updated by Janne Teräslahti • view change
Break of service in the Metropolia wiki platform on December 4 at 6:00 PM until December 5 at 8:00 AM
28.11.2024 • created by Petri Silmälä
Setting a PowerPoint presentation to play automatically (loop)
26.11.2024 • updated by Sami Mattila • view change
Can I purchase my work laptop or work phone for personal use?
26.11.2024 • updated by Janne Teräslahti • view change
Break of Service in Confluence-wiki, Jira, Friday November 22, at 3:30 PM
21.11.2024 • created by Petri Silmälä
Request in Time for the Spring Semester: Moodle Courses, Software, and Procurements
14.11.2024 • created by Janne Teräslahti
Sharing a Public Link and Setting an Expiration Time in Microsoft 365
13.11.2024 • updated by Sebastian Vesala • view change
How to check the expiration of a Microsoft 365 link?
13.11.2024 • updated by Sebastian Vesala • view change
How to extend the expiration of a Microsoft 365 link?
13.11.2024 • updated by Sebastian Vesala • view change
I received an email related to a Teams group. What should I do?
13.11.2024 • created by Sebastian Vesala
Restricting PDF Printing and Editing
9.11.2024 • updated by Matias Ruonala • view change
E-mail – answers to frequently asked questions
9.11.2024 • updated by Erkki Madisson • view change
Format of Outgoing e-mail Address and How to Change it
9.11.2024 • updated by Erkki Madisson • view change
PDF Slideshow
9.11.2024 • updated by Matias Ruonala • view change
iPhone factory reset using iTunes (Telia Inmicsnebula instructions)
9.11.2024 • created by Erkki Madisson
Index
9.11.2024 • updated by Matias Ruonala • view change
Restoring an Apple iOS Device to Factory Settings
9.11.2024 • created by Erkki Madisson
Desktop Software
9.11.2024 • updated by Matias Ruonala • view change
Changing the Sender in a New Message
9.11.2024 • updated by Matias Ruonala • view change
Restoring Factory Settings on a Phone
9.11.2024 • created by Erkki Madisson
Adding Another Email Account to Outlook
9.11.2024 • updated by Matias Ruonala • view change
Partners’ email addresses format
9.11.2024 • updated by Erkki Madisson • view change
Sharing a Folder with Another User in Outlook
9.11.2024 • updated by Matias Ruonala • view change
Creating a Desktop Shortcut from a Web Link
9.11.2024 • updated by Matias Ruonala • view change
Outlook on the web
9.11.2024 • updated by Erkki Madisson • view change
Activating a User Account
9.11.2024 • updated by Matias Ruonala • view change
Apple Mac e-mail and calender
9.11.2024 • updated by Erkki Madisson • view change
Facilities
9.11.2024 • updated by Mikko Mäkelä • view change
Other Instructions
9.11.2024 • updated by Mikko Mäkelä • view change
Frequently Asked Questions
9.11.2024 • updated by Mikko Mäkelä • view change
Solutions for Technical Issues
9.11.2024 • updated by Erkki Madisson • view change
Windows 10
9.11.2024 • updated by Mikko Mäkelä • view change
Redirecting messages using the Outlook Web
9.11.2024 • updated by Matias Ruonala • view change
Connect Laptop to Video Projector or External Screen
9.11.2024 • updated by Mikko Mäkelä • view change
Doc and Docx Files Are Not Printing
9.11.2024 • created by Erkki Madisson
Restricting PDF Printing and Editing
9.11.2024 • updated by Mikko Mäkelä • view change
Using Acrobat - VANHA
9.11.2024 • updated by Mikko Mäkelä • view change
Credit Refund
9.11.2024 • updated by Erkki Madisson • view change
PaperCut - Monitor Your Usage
9.11.2024 • updated by Erkki Madisson • view change
Orcad Home Use
9.11.2024 • updated by Mikko Mäkelä • view change
Creating Email Signatures in Outlook Web
9.11.2024 • updated by Matias Ruonala • view change
Sharing a Folder with Another User in Outlook
9.11.2024 • updated by Mikko Mäkelä • view change
Connecting to the Media-Students Network Drive
9.11.2024 • updated by Erkki Madisson • view change
Creating a Desktop Shortcut from a Web Link
9.11.2024 • updated by Mikko Mäkelä • view change
Username in three forms – which one to choose?
9.11.2024 • updated by Erkki Madisson • view change
Connecting to a Guest Network on an Android Device
9.11.2024 • updated by Matias Ruonala • view change
Phone and subscription purchases
9.11.2024 • updated by Tomi Kaivola • view change
Scilab
9.11.2024 • updated by Janne Teräslahti • view change
Finding the Serial Number of Your Apple iPad or iPhone
9.11.2024 • updated by Matias Ruonala • view change
Vectorworks for Home Use
9.11.2024 • updated by Janne Teräslahti • view change
Adding a Missing Program Icon to the Dock
9.11.2024 • created by Erkki Madisson
IT Procurement Procedures
9.11.2024 • created by Tomi Kaivola
Vico Schedule Planner for Home Use
9.11.2024 • updated by Janne Teräslahti • view change
Apple iPhone - Setup
9.11.2024 • updated by Matias Ruonala • view change
iOS Apple
9.11.2024 • updated by Matias Ruonala • view change
Copying a Folder to the Network Drive
9.11.2024 • updated by Erkki Madisson • view change
Dell Power Manager
9.11.2024 • updated by Matias Ruonala • view change
Fixing Network Drive Issues on Laptops
9.11.2024 • updated by Matias Ruonala • view change
Tips for Power Users in Mac OS X
9.11.2024 • created by Erkki Madisson
Page tree of the IT Services
9.11.2024 • updated by Mikko Mäkelä • view change
2-sided to 1-sided, Internet Explorer
9.11.2024 • updated by Perttu Paakkunainen • view change
Remote Desktop Main User
9.11.2024 • updated by Matias Ruonala • view change
AV Equipment in New Spaces
9.11.2024 • updated by Saija Temisevä • view change
Trash in Mac OS X
9.11.2024 • created by Erkki Madisson
Payment
9.11.2024 • updated by Perttu Paakkunainen • view change
Monitoring Workstation Usage
9.11.2024 • updated by Matias Ruonala • view change
Security Guidelines for Apple Mac Computers
9.11.2024 • updated by Matias Ruonala • view change
Finding the device serial number, Apple Mac computer.
9.11.2024 • updated by Erkki Madisson • view change
Checking the information of a file, folder, or network drive
9.11.2024 • updated by Erkki Madisson • view change
Windows 11
9.11.2024 • created by Mikko Mäkelä
Purchasing
9.11.2024 • updated by Tomi Kaivola • view change
Laptop Lending Terms of Service
9.11.2024 • updated by Mikko Mäkelä • view change
Setting Up Microsoft OneDrive on macOS
9.11.2024 • updated by Erkki Madisson • view change
Printing on Mac
9.11.2024 • created by Matias Ruonala
Services for sale
9.11.2024 • updated by Saija Temisevä • view change
Home Page, Shell and MySQL Services
9.11.2024 • updated by Perttu Paakkunainen • view change
Gadgets
9.11.2024 • updated by Perttu Paakkunainen • view change
Android: Setting up your Metropolia email account with the Outlook application
7.11.2024 • created by Riku Väkeväinen
Vico Schedule Planner for Home Use
6.11.2024 • updated by Joni Kaukinen • view change
Software for Your Own Computer
6.11.2024 • updated by Joni Kaukinen • view change
Vico Schedule Planner in home use.
6.11.2024 • updated by Joni Kaukinen • view change
List of Widely Used Software and Systems
25.10.2024 • updated by Anonymous • view change
Miro
25.10.2024 • updated by Anonymous • view change
Is your laptop swollen? Watch comedic video!
22.10.2024 • updated by Janne Teräslahti • view change
Microsoft Stream
22.10.2024 • updated by Janne Teräslahti • view change
List of Widely Used Software and Systems
16.10.2024 • updated by Janne Teräslahti • view change
Vihta
16.10.2024 • updated by Janne Teräslahti • view change
I can't log in to a service, what should I do?
16.10.2024 • updated by Riku Väkeväinen • view change
Promid time tracking
14.10.2024 • updated by Anonymous • view change
Microsoft Office 365 Desktop Programs
11.10.2024 • updated by Anonymous • view change
Rhino Cloud Zoo for your own computer
11.10.2024 • created by Anonymous
Microsoft Office 365 Desktop Programs
11.10.2024 • updated by Janne Teräslahti • view change
Microsoft Office 2021
11.10.2024 • updated by Janne Teräslahti • view change
Did You Encounter a Problem?
4.10.2024 • updated by Janne Teräslahti • view change
How can I get Windows 11 on my Metropolia laptop?
4.10.2024 • updated by Janne Teräslahti • view change
How can I get Windows 11 on my Metropolia laptop?
4.10.2024 • created by Erkki Madisson
Breaks of service in OMA on October 8, 2024, at 4-5 PM
4.10.2024 • created by Petri Silmälä
Summary of Teams Recording Access rights in a Remote Interview Situation
3.10.2024 • updated by Roope Rannikko • view change
Zoom Interviews for Thesis (Secret or Classified interviews, Entailing Sensitive Personal Data (GDPR Article 9))
3.10.2024 • updated by Roope Rannikko • view change
Teams Interviews for Theses (Confidential Interviews)
3.10.2024 • updated by Roope Rannikko • view change
Choosing a Tool for Remote Interviews
3.10.2024 • updated by Roope Rannikko • view change
Help with Handling Thesis Data and Identifying Data Types
3.10.2024 • updated by Roope Rannikko • view change
Security and Privacy Guidelines for Metropolia's Remote Interviews
3.10.2024 • updated by Roope Rannikko • view change
Username in three forms – which one to choose?
3.10.2024 • updated by Janne Teräslahti • view change
Front page
3.10.2024 • updated by Riku Väkeväinen • view change
Metropolia Cloud Terms of Service
3.10.2024 • updated by Roope Rannikko • view change
Front page
2.10.2024 • updated by Janne Teräslahti • view change
FAQ - Other
30.9.2024 • updated by Riku Väkeväinen • view change
Exporting and importing bookmarks
30.9.2024 • updated by Riku Väkeväinen • view change
FAQ - Email and Communication Tools
25.9.2024 • updated by Janne Teräslahti • view change
Autodesk Education Community (AutoCAD etc.)
25.9.2024 • updated by Anonymous • view change
The Helpdesk's new Mikko is working 24/7! Ask him anything!
24.9.2024 • created by Janne Teräslahti
A break of service in the Metropolia wiki and Jira on Wed. September 25 at 4:00-5:00 PM
24.9.2024 • created by Petri Silmälä
Setup Metropolia email on iPhone
23.9.2024 • updated by Riku Väkeväinen • view change
Problems in OMA
18.9.2024 • updated by Petri Silmälä • view change
Access badges
17.9.2024 • updated by Anonymous • view change
Mathcad for Students' Home Use
17.9.2024 • updated by Niko Wallentin • view change
Software for Your Own Computer
12.9.2024 • updated by Riku Väkeväinen • view change
Microsoft products and services for student startups
12.9.2024 • updated by Riku Väkeväinen • view change
Data life-cycle
12.9.2024 • updated by Roope Rannikko • view change
Secure E-mail instructions
12.9.2024 • updated by Roope Rannikko • view change
Software for Your Own Computer
11.9.2024 • updated by Anonymous • view change
Zuken E3 for your own computer
11.9.2024 • created by Anonymous
Twinmotion Education
11.9.2024 • created by Riku Väkeväinen
ZBrush for your own computer
11.9.2024 • created by Anonymous
Substance
11.9.2024 • updated by Riku Väkeväinen • view change
VPN Service
11.9.2024 • updated by Janne Teräslahti • view change
SolidWorks for your own computer
11.9.2024 • updated by Riku Väkeväinen • view change
I have a problem with the network drive, how do I solve it?
11.9.2024 • updated by Janne Teräslahti • view change
How do I log in to Sympa?
11.9.2024 • updated by Janne Teräslahti • view change
Simulia Abaqus for your own computer
11.9.2024 • created by Anonymous
Remote Working
11.9.2024 • updated by Janne Teräslahti • view change
Staff IT tips
11.9.2024 • updated by Janne Teräslahti • view change
Siemens Teamcenter for your own computer
11.9.2024 • updated by Anonymous • view change
If my work computer's Office prompts for activation upon startup or cannot find a license, what should I do?
11.9.2024 • updated by Janne Teräslahti • view change
Siemens NX for your own computer
11.9.2024 • created by Anonymous
Foundry for your own computer
11.9.2024 • updated by Anonymous • view change
RobotStudio for your own computer
11.9.2024 • created by Anonymous
Software for Your Own Computer
11.9.2024 • updated by Anonymous • view change
MSC Adams for your own computer
11.9.2024 • created by Riku Väkeväinen
Microsoft software for students’ home use
11.9.2024 • updated by Riku Väkeväinen • view change
Microsoft Software for Staff Home Computers
11.9.2024 • updated by Riku Väkeväinen • view change
MagiCAD student licenses
11.9.2024 • updated by Riku Väkeväinen • view change
LoggerPro
11.9.2024 • updated by Anonymous • view change
IBM SPSS for your own computer
11.9.2024 • updated by Riku Väkeväinen • view change
Tableau
11.9.2024 • updated by Anonymous • view change
Visual Components on your own computer
11.9.2024 • updated by Riku Väkeväinen • view change
Artlantis at Home
11.9.2024 • updated by Riku Väkeväinen • view change
Catia in Home Use
11.9.2024 • created by Riku Väkeväinen
Cadmatic (formerly CADS)
11.9.2024 • updated by Riku Väkeväinen • view change
Automation Studio for your own computer
11.9.2024 • created by Anonymous
ANSYS for Students
11.9.2024 • updated by Riku Väkeväinen • view change
How do I make a procurement request?
6.9.2024 • updated by Janne Teräslahti • view change
How do I access and complete Metropolia personnel's basic level information security training?
5.9.2024 • updated by Roope Rannikko • view change
iOS: Setting up a Metropolia email account with the Outlook app
30.8.2024 • updated by Anonymous • view change
iOS: Setting up a Metropolia email account with the Outlook app
30.8.2024 • updated by Riku Väkeväinen • view change
Setting up your Metropolia account in the Outlook desktop application
30.8.2024 • updated by Anonymous • view change
Creating an SSH Key Pair and Logging in on a Linux Server (shell.metropolia.fi)
29.8.2024 • updated by Anonymous • view change
How do I log in to Sympa?
28.8.2024 • updated by Samuli Tani • view change
Software for Your Own Computer
27.8.2024 • updated by Anonymous • view change
I can't log in to a service, what should I do?
26.8.2024 • updated by Samuli Tani • view change
All IT Services FAQ page question-answer pairs
22.8.2024 • updated by Samuli Tani • view change
FAQ - Phones
22.8.2024 • updated by Samuli Tani • view change
How do I make a procurement request?
21.8.2024 • updated by Samuli Tani • view change
FAQ - Network Connections, VPN, and Remote Work
21.8.2024 • updated by Samuli Tani • view change
How do I change my name, phone number, or other information in my user account?
21.8.2024 • updated by Samuli Tani • view change
Extended Opening Hours for Helpdesk Phone Service Until September 13th
19.8.2024 • updated by Janne Teräslahti • view change
VPN Connection via GlobalProtect Service
16.8.2024 • updated by Janne Teräslahti • view change
Setting up email in the Outlook (new) desktop application
14.8.2024 • updated by Anonymous • view change
How can I complete the student's basic information security training course of Metropolia University of Applied Sciences?
12.8.2024 • updated by Roope Rannikko • view change
Sale Days for Used Computers on 19th - 21st August in Myllypuro
12.8.2024 • created by Janne Teräslahti
How do I proceed in case of issues with the Exam examination system?
7.8.2024 • updated by Samuli Tani • view change
How can I get the wireless connection to work on my work laptop?
16.7.2024 • updated by Samuli Tani • view change
Multi-factor authentication prevents login. What should I do?
4.7.2024 • updated by Anonymous • view change
My computer's clock is displaying the wrong time, what should I do?
4.7.2024 • updated by Anonymous • view change
Does the mobile phone subscription work abroad?
4.7.2024 • updated by Anonymous • view change
Does Metropolia email work abroad?
4.7.2024 • updated by Anonymous • view change
How do I install an application on a Mac computer?
3.7.2024 • updated by Samuli Tani • view change
I have a problem with the network drive, how do I solve it?
2.7.2024 • updated by Samuli Tani • view change
What should I do if the Microsoft Teams desktop application is not working?
2.7.2024 • updated by Samuli Tani • view change
Windows or Office requires activation, reports that my license will expire soon or cannot find a license. What should I do?
2.7.2024 • updated by Anonymous • view change
The Policies,Terms and Conditions of Information Security
24.6.2024 • updated by Roope Rannikko • view change
Maintenance break of Metropolia's IT services Mon 1.7.2024 at 08.00 - Fri 5.7.2024 at 18.00
20.6.2024 • created by Petri Silmälä
I can't log in to my laptop after changing my password, what should I do?
19.6.2024 • updated by Samuli Tani • view change
Google Drive
17.6.2024 • updated by Petri Silmälä • view change
Information Security
14.6.2024 • updated by Roope Rannikko • view change
FAQ - Email and Communication Tools
13.6.2024 • updated by Samuli Tani • view change
Setting Up Email in Outlook Desktop Application
13.6.2024 • updated by Samuli Tani • view change
There will be breaks of service in the Metropolia wiki on June 13 and June 17, at 4:00PM
12.6.2024 • created by Petri Silmälä
Does the mobile phone subscription work abroad?
12.6.2024 • updated by Samuli Tani • view change
FAQ - File Sharing and Storage
11.6.2024 • updated by Samuli Tani • view change
How do I use a cloud link sent by a teacher?
10.6.2024 • updated by Samuli Tani • view change
The ecloud virtual servers for teaching (ecloud.metropolia.fi)
10.6.2024 • updated by Samuli Tani • view change
The ecloud virtual servers for teaching (ecloud.metropolia.fi)
7.6.2024 • updated by Timo Marttinen • view change
Multifunction Devices Karaportti 2
6.6.2024 • updated by Heimo Järkkä • view change
Creating an SSH Key Pair and Logging in on a Linux Server (shell.metropolia.fi)
31.5.2024 • updated by Samuli Tani • view change
Manipulation of a person (Social engineering)
30.5.2024 • updated by Roope Rannikko • view change
Sale Days for Used Computers on June 5th - 6th, 2024 in Myyrmäki
27.5.2024 • created by Janne Teräslahti
A LONG outage in the OMA on May 28, 2024, starting at 4:00 PM
27.5.2024 • created by Petri Silmälä
Where can I get help with Theseus-related issues?
23.5.2024 • updated by Janne Teräslahti • view change
Phones and Tablets
17.5.2024 • updated by Anonymous • view change
Another break of service in the OMA on Tue. May 21 at 4:00-4:30 PM
16.5.2024 • created by Petri Silmälä
IT = Incessant Teamwork, Even During Summer!
15.5.2024 • created by Janne Teräslahti
General Policy on the Use of Information Systems
14.5.2024 • updated by Roope Rannikko • view change
Device Lending
13.5.2024 • updated by Kalevi Lehto • view change
FAQ - Technical Support
13.5.2024 • updated by Kalevi Lehto • view change
Returning Borrowed Device to Helpdesk
13.5.2024 • updated by Kalevi Lehto • view change
Regulations for Handling Email
2.5.2024 • updated by Roope Rannikko • view change
Installation of a program through Software Center fails, what should I do?
24.4.2024 • updated by Janne Teräslahti • view change
How do I get more space in my email inbox?
16.4.2024 • updated by Janne Teräslahti • view change
Safety Guidelines for Using Social Media Services
10.4.2024 • updated by Roope Rannikko • view change
Services and Contacts
4.4.2024 • updated by Janne Teräslahti • view change
Windows or Office requires activation, reports that my license will expire soon or cannot find a license. What should I do?
4.4.2024 • updated by Janne Teräslahti • view change
How do I establish a VPN remote connection?
4.4.2024 • updated by Janne Teräslahti • view change
The ecloud virtual servers for teaching (ecloud.metropolia.fi)
4.4.2024 • updated by Janne Teräslahti • view change
How Do I Keep My Email Inbox Organized?
3.4.2024 • updated by Janne Teräslahti • view change
How Do I Keep My Email Inbox Organized?
28.3.2024 • updated by Anonymous • view change
Installing Microsoft Office on a Home Computer
28.3.2024 • updated by Mika Viikki • view change
Metropolia’s Information Security Policy
28.3.2024 • updated by Roope Rannikko • view change
TikTok Policy of Metropolia University of Applied Sciences
28.3.2024 • updated by Roope Rannikko • view change
The Scope Statement of Cybersecurity Management System by Metropolia University of Applied Sciences
27.3.2024 • updated by Roope Rannikko • view change
Old workspaces are being archived in the wiki - short break of service on Tuesday March 19, at 4:00 PM
18.3.2024 • created by Petri Silmälä
How do I proceed in case of issues with the Exam examination system?
15.3.2024 • updated by Janne Teräslahti • view change
EXAM Regulations
14.3.2024 • updated by Tuuli Sinervo • view change
Break of service in OMA starting from March 15 at 3:00 PM
13.3.2024 • created by Petri Silmälä
Wihi
8.3.2024 • updated by Annamaria Ahonen • view change
IT instructions for traveling abroad
1.3.2024 • updated by Roope Rannikko • view change
Service Requests
28.2.2024 • updated by Janne Teräslahti • view change
User Support (Helpdesk)
28.2.2024 • updated by Janne Teräslahti • view change
Confluence Wiki
28.2.2024 • updated by Petri Silmälä • view change
Who should I contact if I need to edit incorrect information in OMA?
26.2.2024 • updated by Petri Silmälä • view change
I log in to OMA, but I can't access the student desktop, what should I do?
26.2.2024 • updated by Petri Silmälä • view change
How long do the workspaces in OMA remain after the completion of a course implementation?
26.2.2024 • updated by Petri Silmälä • view change
How do I find a workspace in OMA?
26.2.2024 • updated by Petri Silmälä • view change
How to use wiki in Metropolia?
23.2.2024 • updated by Petri Silmälä • view change
Quick Guide
23.2.2024 • updated by Petri Silmälä • view change
Cadmatic (formerly CADS)
14.2.2024 • created by Marko Mård
Gemini
12.2.2024 • updated by Petri Silmälä • view change
Data classification and secure storing
9.2.2024 • updated by Roope Rannikko • view change
VPN Service Switching from Cisco AnyConnect to Palo Alto GlobalProtect
9.2.2024 • created by Janne Teräslahti
Policy on Consequences for IT Offences
7.2.2024 • updated by Roope Rannikko • view change
Pop & Jazz Conservatory and Helsinki Conservatory Staff
5.2.2024 • updated by Kati Kesälahti • view change
Pop & Jazz Conservatory and Helsinki Conservatory Students
5.2.2024 • updated by Kati Kesälahti • view change
Autodesk Education Community (AutoCAD etc.)
1.2.2024 • updated by Marko Mård • view change
Breaks of service in the Metropolia wiki on February 6, 2024, starting at 9:00 AM
31.1.2024 • created by Petri Silmälä
How do I move face-to-face teaching to distance teaching?
29.1.2024 • created by Petri Silmälä
How do I move face-to-face teaching to distance teaching?
29.1.2024 • created by Tanel Tuuha
How do I enable multi-factor authentication (MFA)?
26.1.2024 • updated by Janne Teräslahti • view change
Installing Microsoft Office on a Home Computer
26.1.2024 • updated by Janne Teräslahti • view change
Multi-factor Authentication
22.1.2024 • created by Janne Teräslahti
Multi-factor authentication prevents login. What should I do?
22.1.2024 • updated by Janne Teräslahti • view change
Forgot Your Password?
22.1.2024 • updated by Janne Teräslahti • view change
Staff IT tips
19.1.2024 • updated by Petri Silmälä • view change
VMware Horizon Remote Desktop Addresses Changing (formerly securedesktop and desktop)
18.1.2024 • updated by Janne Teräslahti • view change
The evening of Tuesday, January 23, 2024, maintenance outages on moodle.metropolia.fi and valmentavakoulutus.fi
18.1.2024 • created by Janne Teräslahti
I have forgotten my username. What should I do?
8.1.2024 • updated by Janne Teräslahti • view change
FAQ - User ID and Login
8.1.2024 • updated by Janne Teräslahti • view change
How do I activate my user account?
8.1.2024 • updated by Janne Teräslahti • view change
Lukkarikone User manual
5.1.2024 • updated by Mika Lavikainen • view change
How do I check the validity of my study right on the Studyinfo portal?
4.1.2024 • updated by Janne Teräslahti • view change
Google Jamboard
3.1.2024 • updated by Petri Silmälä • view change
Microsoft Stream is Discontinuing — Save Your Videos!
3.1.2024 • created by Janne Teräslahti
FAQ - File Sharing and Storage
3.1.2024 • updated by Janne Teräslahti • view change
Break of service in the OMA on Dec. 19 at 4:00-4:45 PM
18.12.2023 • updated by Petri Silmälä • view change
Canva
18.12.2023 • updated by Petri Silmälä • view change
EXAM
1.12.2023 • updated by Petri Silmälä • view change
List of Widely Used Software and Systems
1.12.2023 • updated by Petri Silmälä • view change
Microsoft Forms
28.11.2023 • updated by Petri Silmälä • view change
How do I proceed in case of issues with the Exam examination system?
24.11.2023 • updated by Janne Pohjanpelto • view change
Partner Organisations and Outsoursed Services' Staff
21.11.2023 • updated by Juhana Lähteenmäki • view change
Training materials and Metropolia's information security courses
16.11.2023 • updated by Roope Rannikko • view change
Phones and Tablets - Answers to Frequently Asked Questions
16.11.2023 • created by Petri Silmälä
A short break of service in the OMA on Tuesday Nov. 14 at 4:00 PM
10.11.2023 • created by Petri Silmälä
Phishing attempts against the Metropolia University in the name of Metropolia’s student
3.11.2023 • created by Roope Rannikko
Microsoft Powerapps
31.10.2023 • updated by Petri Silmälä • view change
Powerapps instructions
31.10.2023 • created by Petri Silmälä
Microsoft Office 365 Education
27.10.2023 • updated by Petri Silmälä • view change
Instructions for Microsoft Stream
27.10.2023 • created by Petri Silmälä
Microsoft Stream
27.10.2023 • updated by Petri Silmälä • view change
Microsoft Onenote Class Notebook
27.10.2023 • updated by Petri Silmälä • view change
Instructions for Microsoft Onenote Class Notebook
27.10.2023 • created by Petri Silmälä
Microsoft Onenote
26.10.2023 • updated by Petri Silmälä • view change
Instructions for Microsoft Onenote
26.10.2023 • created by Petri Silmälä
Network Drives - Answers to Frequently Asked Questions
20.10.2023 • created by Petri Silmälä
Network Drives and Home Directory
20.10.2023 • updated by Petri Silmälä • view change
FAQ - Answers to Frequently Asked Questions
20.10.2023 • created by Petri Silmälä
Wireless network
20.10.2023 • updated by Petri Silmälä • view change
VPN Service
20.10.2023 • updated by Petri Silmälä • view change
Microsoft Power BI
20.10.2023 • updated by Petri Silmälä • view change
Microsoft Power BI instructions
19.10.2023 • created by Petri Silmälä
Microsoft Word
19.10.2023 • updated by Petri Silmälä • view change
Microsoft Sway
18.10.2023 • updated by Petri Silmälä • view change
Instructions for Microsoft Sway
18.10.2023 • created by Petri Silmälä
Microsoft Delve
18.10.2023 • updated by Petri Silmälä • view change
Instructions for Microsoft Delve
18.10.2023 • created by Petri Silmälä
Microsoft Sharepoint
17.10.2023 • updated by Petri Silmälä • view change
How to use Microsoft Sharepoint?
17.10.2023 • created by Petri Silmälä
Break of service in OMA and Wihi on October 17, 2023 at 4-7 PM
16.10.2023 • updated by Petri Silmälä • view change
Google Workspace for Education
9.10.2023 • updated by Petri Silmälä • view change
OMA
6.10.2023 • updated by Petri Silmälä • view change
Did You Encounter a Problem?
6.10.2023 • updated by Petri Silmälä • view change
Activation and Password Change using Activation Password
3.10.2023 • updated by Janne Teräslahti • view change
10 + 1 Instructions for Every Member of Metropolia Regarding Information Security
28.9.2023 • updated by Roope Rannikko • view change
FAQ - Educational Services
25.9.2023 • updated by Samuli Tani • view change
FAQ - Staff
25.9.2023 • updated by Samuli Tani • view change
How do I check the validity of my study right on the Studyinfo portal?
25.9.2023 • updated by Samuli Tani • view change
Sensitive data server (Metroarch)
25.9.2023 • updated by Samuli Tani • view change
FAQ - macOS
25.9.2023 • updated by Samuli Tani • view change
FAQ - Troubleshooting Hardware or Software
25.9.2023 • updated by Samuli Tani • view change
FAQ - Software Installation and Updates
25.9.2023 • updated by Samuli Tani • view change
FAQ - Security and Privacy
25.9.2023 • updated by Samuli Tani • view change
FAQ - Printing and Scanning
25.9.2023 • updated by Samuli Tani • view change
FAQ - Audio and Video Conferencing and Lectures
25.9.2023 • updated by Samuli Tani • view change
FAQ - User ID and Login
25.9.2023 • updated by Samuli Tani • view change
FAQ – IT Services Frequently Asked Questions
25.9.2023 • updated by Samuli Tani • view change
FAQ - Other
25.9.2023 • updated by Samuli Tani • view change
FAQ - Technical Support
25.9.2023 • updated by Samuli Tani • view change
Android
22.9.2023 • updated by Petri Silmälä • view change
Theseus
22.9.2023 • created by Petri Silmälä
More Information About the Helpdesk Answer Bank Data Leak. Watch the Youtube Video!
21.9.2023 • created by Janne Teräslahti
How do I recover a deleted email?
21.9.2023 • updated by Samuli Tani • view change
Chat GPT
13.9.2023 • updated by Petri Silmälä • view change
Moodle
13.9.2023 • updated by Petri Silmälä • view change
Did You Encounter a Problem?
8.9.2023 • updated by Samuli Tani • view change
Front page
8.9.2023 • updated by Petri Silmälä • view change
I received a suspicious message, what should I do?
6.9.2023 • updated by Samuli Tani • view change
I have received the UNC path to the metroarch server, but I can't access it, what should I do?
6.9.2023 • updated by Samuli Tani • view change
How do I install the Windows 10 operating system?
6.9.2023 • updated by Samuli Tani • view change
Staff IT tips
4.9.2023 • updated by Heimo Järkkä • view change
How do I change my password?
4.9.2023 • updated by Janne Teräslahti • view change
Student's Survival Guide - E-Services in Metropolia
4.9.2023 • updated by Janne Teräslahti • view change
How do I use secure email?
1.9.2023 • updated by Samuli Tani • view change
How to use Adobe Creative Cloud
30.8.2023 • updated by Niko Wallentin • view change
How do I establish a VPN remote connection?
24.8.2023 • updated by Samuli Tani • view change
PaperCut - Adding Top-Up Value
23.8.2023 • updated by Kalevi Lehto • view change
How do I activate my user account?
22.8.2023 • updated by Samuli Tani • view change
Copy Fee Chart
22.8.2023 • updated by Niko Wallentin • view change
FAQ – IT Services Frequently Asked Questions
22.8.2023 • updated by Janne Teräslahti • view change
How do I attach a received message to a service request?
21.8.2023 • updated by Samuli Tani • view change
Service Update: Microsoft Cloud Services Now Available for New Students, Google Services Still Unavailable
18.8.2023 • created by Janne Teräslahti
Legislation Governing the Information Security of Metropolia
18.8.2023 • updated by Roope Rannikko • view change
Extended Opening Hours for Helpdesk Phone Service Until September 15th
17.8.2023 • created by Janne Teräslahti
Selling Days for Used Computers on August 21-23, 2023, in Myllypuro
16.8.2023 • updated by Janne Teräslahti • view change
How do I check or change the course enrollment key in Moodle?
15.8.2023 • updated by Samuli Tani • view change
FAQ TOP-10
14.8.2023 • created by Samuli Tani
I received an automated notice of the termination of my user account. What should I do?
9.8.2023 • updated by Samuli Tani • view change
FAQ logo
1.8.2023 • updated by Samuli Tani • view change
Installation of a program through Software Center fails, what should I do?
1.8.2023 • updated by Samuli Tani • view change
Zoom application is not working, what should I do?
1.8.2023 • updated by Samuli Tani • view change
How do I attach a received message to a service request?
31.7.2023 • updated by Anonymous • view change
Why is the email I sent not being delivered?
26.7.2023 • updated by Samuli Tani • view change
I am unable to publish my thesis on Theseus, even though I can log in. What should I do?
26.7.2023 • updated by Samuli Tani • view change
What should I do if I can't get the image to display on the projector or television during a presentation?
26.7.2023 • updated by Samuli Tani • view change
I don't have access to a file stored in a Teams application group. What should I do?
25.7.2023 • updated by Samuli Tani • view change
How should I proceed if my laptop doesn't start or gets stuck during startup?
24.7.2023 • updated by Samuli Tani • view change
How do I use the E-lomake service?
21.7.2023 • updated by Samuli Tani • view change
How do I change my password?
21.7.2023 • updated by Samuli Tani • view change
How to share a wireless internet connection from your phone to a laptop?
21.7.2023 • created by Anonymous
Windows or Office requires activation, reports that my license will expire soon or cannot find a license. What should I do?
20.7.2023 • updated by Samuli Tani • view change
I can't log in to my laptop after changing my password, what should I do?
20.7.2023 • created by Anonymous
How can I view the Z-drive on a Mac computer?
20.7.2023 • created by Anonymous
How do I stop Xcode from asking for admin credentials?
20.7.2023 • created by Anonymous
How do I share my screen in the Teams app on macOS?
20.7.2023 • created by Anonymous
Print queues are not visible on a Mac computer, what should I do?
20.7.2023 • created by Anonymous
How do I install an application on a Mac computer?
20.7.2023 • created by Anonymous
How do I install the Windows 10 operating system?
19.7.2023 • created by Anonymous
Zoom application is not working, what should I do?
19.7.2023 • updated by Anonymous • view change
I can't log in to a service, what should I do?
19.7.2023 • updated by Anonymous • view change
How do I create a webinar or large meeting in the Zoom application?
19.7.2023 • created by Anonymous
How can I access Adobe software?
19.7.2023 • created by Anonymous
I have a problem with the network drive, how do I solve it?
19.7.2023 • updated by Anonymous • view change
Tuudo isn't working, what should I do?
19.7.2023 • updated by Anonymous • view change
How do I involve user support in my event?
19.7.2023 • updated by Anonymous • view change
How do I get a refund for my printing credit?
19.7.2023 • created by Anonymous
Installation of a program through Software Center fails, what should I do?
19.7.2023 • created by Anonymous
How can I grant free printing access to my student?
19.7.2023 • created by Anonymous
What should I do if the Microsoft Teams desktop application is not working?
18.7.2023 • updated by Anonymous • view change
I have received the UNC path to the metroarch server, but I can't access it, what should I do?
17.7.2023 • updated by Anonymous • view change
How do I log in to Sympa?
17.7.2023 • created by Anonymous
Printing is not working, what should I do?
17.7.2023 • updated by Anonymous • view change
I am a member of staff, but I am unable to print for free, what should I do?
14.7.2023 • updated by Anonymous • view change
Where can I find the serial number of a Canon all-in-one printer?
14.7.2023 • updated by Anonymous • view change
How do I connect my personal computer to Metropolia's wireless network?
14.7.2023 • updated by Anonymous • view change
How can I get the wireless connection to work on my work laptop?
13.7.2023 • updated by Anonymous • view change
How do I check or change the course enrollment key in Moodle?
13.7.2023 • created by Anonymous
How do I check my IP address?
13.7.2023 • updated by Anonymous • view change
How do I access and complete Metropolia personnel's basic level information security training?
13.7.2023 • updated by Anonymous • view change
I am unable to publish my thesis on Theseus, even though I can log in. What should I do?
13.7.2023 • created by Anonymous
I am conducting research, where can I store data containing personal information?
13.7.2023 • updated by Anonymous • view change
How do I report a security or data protection incident?
13.7.2023 • updated by Anonymous • view change
Where can I get help with Theseus-related issues?
13.7.2023 • created by Anonymous
How do I find a course on Moodle?
12.7.2023 • updated by Anonymous • view change
I don't have access to a file stored in a Teams application group. What should I do?
12.7.2023 • created by Anonymous
How do I gain access to the sensitive data server?
12.7.2023 • updated by Anonymous • view change
How do I remove my Metropolia account from Windows?
12.7.2023 • updated by Anonymous • view change
Website is displayed in the wrong language, what should I do?
12.7.2023 • updated by Anonymous • view change
How do I set up call forwarding on my work phone?
12.7.2023 • created by Anonymous
My mobile data connection on my Android phone stopped working, what should I do?
12.7.2023 • updated by Anonymous • view change
I log in to OMA, but I can't access the student desktop, what should I do?
12.7.2023 • created by Anonymous
How do I find a workspace in OMA?
11.7.2023 • created by Anonymous
I can't access a group assignment in OMA, what should I do?
11.7.2023 • created by Anonymous
How long do the workspaces in OMA remain after the completion of a course implementation?
11.7.2023 • created by Anonymous
Who should I contact if I need to edit incorrect information in OMA?
11.7.2023 • created by Anonymous
I have lost a file in a cloud service, how can I retrieve it?
11.7.2023 • created by Anonymous
What should I do if there is an issue with my mobile phone?
11.7.2023 • created by Anonymous
How do I get more space in my email inbox?
11.7.2023 • created by Anonymous
How do I digitally sign a document at Metropolia?
11.7.2023 • updated by Anonymous • view change
How do I prevent ***SPAM***-marked messages from reaching my email inbox?
11.7.2023 • updated by Anonymous • view change
Why is the email I sent not being delivered?
11.7.2023 • updated by Anonymous • view change
Opening an Excel spreadsheet or Access database file containing macros on a Windows computer
11.7.2023 • updated by Anonymous • view change
How do I run a macro in Excel or Access desktop application?
11.7.2023 • updated by Anonymous • view change
How do I create a shared email address or mailing list?
11.7.2023 • updated by Anonymous • view change
How can I get a new SIM card for my work phone?
10.7.2023 • updated by Anonymous • view change
Why was my student able to submit the assignment after the deadline has passed?
10.7.2023 • updated by Anonymous • view change
Where can I get the PUK code for my work phone?
10.7.2023 • updated by Anonymous • view change
How do I install Project and Visio programs on my owned computer?
10.7.2023 • created by Anonymous
Office gives an error message: "Your school account is no longer active..." What should I do?
10.7.2023 • created by Anonymous
If my work computer's Office prompts for activation upon startup or cannot find a license, what should I do?
10.7.2023 • updated by Anonymous • view change
What should I do if the link I shared through Office 365 cloud services (SharePoint/OneDrive) doesn't open for others?
10.7.2023 • updated by Anonymous • view change
How do I activate my user account?
10.7.2023 • updated by Anonymous • view change
What should I do if my work laptop is malfunctioning?
10.7.2023 • updated by Samuli Tani • view change
How do I proceed in case of issues with the Exam examination system?
7.7.2023 • updated by Anonymous • view change
Can I purchase my work laptop or work phone for personal use?
7.7.2023 • updated by Anonymous • view change
How do I use the E-lomake service?
7.7.2023 • updated by Anonymous • view change
How do I change my profile picture in Microsoft Office 365 products?
7.7.2023 • updated by Anonymous • view change
How do I open an incognito or private window in a web browser?
7.7.2023 • updated by Anonymous • view change
How do I change my name, phone number, or other information in my user account?
7.7.2023 • updated by Anonymous • view change
I received an automated notice of the termination of my user account. What should I do?
7.7.2023 • updated by Anonymous • view change
Will I still be able to log in to Metropolia services after my study right has ended?
7.7.2023 • updated by Anonymous • view change
Both Personnel’s and Student’s Information Security Courses are found on new Moodle.
6.7.2023 • created by Roope Rannikko
What should I do if I can't get the image to display on the projector or television during a presentation?
6.7.2023 • updated by Anonymous • view change
I received a suspicious message, what should I do?
6.7.2023 • updated by Anonymous • view change
How do I change my password?
6.7.2023 • updated by Anonymous • view change
How should I proceed if my laptop doesn't start or gets stuck during startup?
6.7.2023 • updated by Anonymous • view change
How do I set up voicemail on my phone?
6.7.2023 • updated by Anonymous • view change
How can I obtain Metropolia user accounts for my guests or business partners?
6.7.2023 • updated by Anonymous • view change
Where can I obtain the BitLocker Recovery Key?
6.7.2023 • updated by Anonymous • view change
How do I organize an event?
6.7.2023 • updated by Anonymous • view change
Forgot Your Password?
29.6.2023 • updated by Samuli Tani • view change
Maintenance break of Metropolia's IT services Mon 3.7.2023 at 08.00 - Fri 7.7.2023 at 18.00
22.6.2023 • created by Ritva Suojärvi-Mäkinen
How to create an optimized service request for a quick and precise response?
14.6.2023 • updated by Anonymous • view change
What should I do if my laptop doesn't start or gets stuck during startup?
14.6.2023 • updated by Anonymous • view change
FAQ – IT Services Frequently Asked Questions
14.6.2023 • updated by Anonymous • view change
How do I take a full-screen screenshot?
14.6.2023 • updated by Samuli Tani • view change
How do I update the drivers on my Dell computer?
13.6.2023 • updated by Samuli Tani • view change
What should I do if my work laptop is malfunctioning?
12.6.2023 • updated by Anonymous • view change
How do I make a procurement request?
8.6.2023 • updated by Anonymous • view change
How to create an optimized service request for a quick and precise response?
8.6.2023 • updated by Samuli Tani • view change
Why are there trainees at the helpdesk phone service?
8.6.2023 • updated by Samuli Tani • view change
Social Media Bots
8.6.2023 • updated by Roope Rannikko • view change
Instructions for Information Security Threats
7.6.2023 • updated by Roope Rannikko • view change
Sale Days for Used Computers on June 12th-13th, 2023 at Myyrmäki from 12:00 PM to 6:00 PM
31.5.2023 • created by Janne Teräslahti
Notice for graduating students: Consider these things before your user account expires
19.5.2023 • created by Janne Teräslahti
Software for Your Own Computer
16.5.2023 • updated by Janne Teräslahti • view change
Mobility Print (Papercut Software) printing instructions
12.5.2023 • updated by Samuli Tani • view change
Thinglink
11.5.2023 • updated by Petri Silmälä • view change
Now you can print directly from your phone or personal laptop!
10.5.2023 • created by Janne Teräslahti
Service disruptions in IT services on Tuesday, May 16th, 2023, from 4:00 PM to 12:00 AM
10.5.2023 • created by Janne Teräslahti
Microsoft Office 365 Desktop Programs
8.5.2023 • updated by Kalevi Lehto • view change
Connect an iPhone to the Eduroam network
26.4.2023 • updated by Samuli Tani • view change
Microsoft Power Automate
25.4.2023 • updated by Petri Silmälä • view change
Instructions for the Power Automate browser version
25.4.2023 • created by Petri Silmälä
Connect an Android Device to Eduroam (old)
25.4.2023 • updated by Samuli Tani • view change
Connect an Android device to the Eduroam network
25.4.2023 • created by Samuli Tani
Microsoft Teams
24.4.2023 • updated by Petri Silmälä • view change
Instructions of the Teams online version
24.4.2023 • created by Petri Silmälä
Microsoft Powerpoint
21.4.2023 • updated by Petri Silmälä • view change
Microsoft Excel
21.4.2023 • updated by Petri Silmälä • view change
Instructions of Powerpoint for the Web
21.4.2023 • created by Petri Silmälä
How to use Microsoft Forms?
20.4.2023 • created by Petri Silmälä
Laptop Lending
19.4.2023 • updated by Mika Viikki • view change
How to use the Microsoft Excel Online version?
18.4.2023 • created by Petri Silmälä
Accept the Metropolia Cloud Terms
13.4.2023 • updated by Timo Reijonen • view change
Accept the Metropolia Cloud Terms
12.4.2023 • updated by Petri Silmälä • view change
Metropolia Digi News, March 2023
30.3.2023 • created by Petri Silmälä
Break of service in the Course Feedback System on March 28, 2023 at 4-5 PM
21.3.2023 • created by Petri Silmälä
How to use the Word Online version?
15.3.2023 • created by Petri Silmälä
Microsoft Onedrive
15.3.2023 • updated by Petri Silmälä • view change
How to use the online version (browser)?
14.3.2023 • updated by Petri Silmälä • view change
How to use OneDrive desktop app (Windows)?
14.3.2023 • updated by Petri Silmälä • view change
How to use OneDrive desktop app (Mac)?
14.3.2023 • updated by Petri Silmälä • view change
IT Tips
1.3.2023 • updated by Petri Silmälä • view change
Pilvi 1 G Suite
21.2.2023 • updated by Petri Silmälä • view change
Saving Files
21.2.2023 • updated by Petri Silmälä • view change
Remote Working
21.2.2023 • updated by Petri Silmälä • view change
Metropolia Cloud Terms of Service
21.2.2023 • updated by Petri Silmälä • view change
Cloud services
20.2.2023 • updated by Petri Silmälä • view change
Artificial Intelligence
17.2.2023 • updated by Petri Silmälä • view change
Feed Aggregators
17.2.2023 • updated by Petri Silmälä • view change
Feedly
17.2.2023 • updated by Petri Silmälä • view change
Information management
16.2.2023 • created by Petri Silmälä
Break of service on eAHOT and Wihi on Feb. 14, 2023, at 4:30 until 5:00 PM
14.2.2023 • updated by Petri Silmälä • view change
Help! Where can I find instructions?
13.2.2023 • updated by Anonymous • view change
Calendar basics - the Date Navigator
13.2.2023 • updated by Anonymous • view change
Setting font color for categorized messages
13.2.2023 • updated by Anonymous • view change
Searching for messages
13.2.2023 • updated by Anonymous • view change
Reading pane - use and settings
13.2.2023 • updated by Anonymous • view change
Schedule Sending Email
13.2.2023 • updated by Anonymous • view change
Forward e-mail to another email address
13.2.2023 • updated by Anonymous • view change
Contact information "peekview"
13.2.2023 • updated by Anonymous • view change

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