All IT Services FAQ page question-answer pairs
This page contains a list of all question-answer pairs on the Metropolia IT Services FAQ website. Use your browser's search function to find a solution to your problem.
- Press Ctrl + F (Windows) or Cmd + F (macOS).
- Type a keyword.
- Review the questions that contain the keyword by pressing the Enter key.
- Can I purchase my work laptop or work phone for personal use?
- Does Metropolia email work abroad?
- Does the mobile phone subscription work abroad?
- How can I access Adobe software?
- How can I get a new SIM card for my work phone?
- How can I get the wireless connection to work on my work laptop?
- How can I grant free printing access to my student? - IT Services - Metropolia Confluence
- How can I obtain Metropolia user accounts for my guests or business partners?
- How can I view the Z-drive on a Mac computer?
- How do I access and complete Metropolia's mandatory data protection and security course?
- How do I activate an ecloud virtual server? (in Finnish)
- How do I activate my user account?
- How do I attach a received message to a service request?
- How do I change my name, phone number, or other information in my user account?
- How do I change my password?
- How do I change my profile picture in Microsoft Office 365 products?
- How do I check my IP address?
- How do I check or change the course enrollment key in Moodle?
- How do I check the validity of my study right on the Studyinfo portal?
- How do I connect my personal computer to Metropolia's wireless network?
- How do I create a shared email address or mailing list?
- How do I create a webinar or large meeting in the Zoom application?
- How do I digitally sign a document at Metropolia?
- How do I download and install the Microsoft 365 package on my own computer?
- How do I enable multi-factor authentication when it's mandatory?
- How do I establish a VPN remote connection?
- How do I find a course on Moodle?
- How do I find a workspace in OMA?
- How do I gain access to the sensitive data server?
- How do I get a refund for my printing credit? - IT Services - Metropolia Confluence
- How do I get more space in my email inbox?
- How do I install an application on a Mac computer?
- How do I install Microsoft Power BI?
- How do I install Project and Visio programs on my owned computer?
- How do I install the Windows 10 operating system?
- How do I involve user support in my event?
- How do I log in to Sympa?
- How do I log in to the Promid working hours monitoring system? (in Finnish)
- How do I login to cloud services?
- How do I login to Metropolia services?
- How do I make a procurement request?
- How do I open an incognito or private window in a web browser?
- How do I organize an event?
- How do I prevent ***SPAM***-marked messages from reaching my email inbox?
- How do I print from a smartphone, tablet or my own laptop on a Metropolia campus?
- How do I print or copy using Metropolia’s devices?
- How do I proceed in case of issues with the Exam examination system?
- How do I recover a deleted email?
- How do I recover a lost file from a network drive (e.g. W:, Z: or U:)?
- How do I remove my Metropolia account from Windows?
- How do I report a security or data protection incident?
- How do I run a macro in Excel or Access desktop application?
- How do I set up call forwarding on my work phone?
- How do I set up voicemail on my phone?
- How do I setup Metropolia email on Android?
- How do I setup Metropolia email on iPhone? (in Finnish)
- How do I setup Metropolia email on Outlook desktop application?
- How do I share my screen in the Teams app on macOS?
- How do I stop Xcode from asking for admin credentials?
- How do I take a full-screen screenshot?
- How do I update the drivers on my Dell computer?
- How do I use a cloud link sent by a teacher?
- How do I use Microsoft Teams?
- How do I use remote desktops?
- How do I use secure email?
- How do I use the E-lomake service?
- How do I use the TeamViewer remote support application?
- How do I use Zoom?
- How long do the workspaces in OMA remain after the completion of a course implementation?
- How should I proceed if my laptop doesn't start or gets stuck during startup?
- How to create an optimized service request for a quick and precise response?
- How to return a borrowed device to helpdesk?
- How to share a wireless internet connection from your phone to a laptop?
- I am a member of staff, but I am unable to print for free, what should I do? - IT Services - Metropolia Confluence
- I am conducting research, where can I store data containing personal information?
- I am unable to publish my thesis on Theseus, even though I can log in. What should I do?
- I can't access a group assignment in OMA, what should I do?
- I can't download Office 365 to my personal computer, what should I do?
- I can't log in to a service, what should I do?
- I can't log in to my laptop after changing my password, what should I do?
- I don't have access to a file stored in a Teams application group. What should I do?
- I have a problem with the network drive, how do I solve it?
- I have lost a file in a cloud service, how can I retrieve it?
- I have received the UNC path to the metroarch server, but I can't access it, what should I do?
- I log in to OMA, but I can't access the student desktop, what should I do?
- I received a suspicious message, what should I do?
- I received an automated notice of the termination of my user account. What should I do?
- Installation of a program through Software Center fails, what should I do?
- Multi-factor authentication prevents login. What should I do?
- My computer's clock is displaying the wrong time, what should I do?
- My mobile data connection on my Android phone stopped working, what should I do?
- Office gives an error message: "Your school account is no longer active..." What should I do?
- Print queues are not visible on a Mac computer, what should I do?
- Printing is not working, what should I do?
- The Managed Software Center update window is preventing me from logging into the machine, what do I do? (in Finnish)
- Tuudo isn't working, what should I do?
- Website is displayed in the wrong language, what should I do?
- What should I do if I can't get the image to display on the projector or television during a presentation?
- What should I do if my work laptop is malfunctioning? - IT Services - Metropolia Confluence
- What should I do if the link I shared through Office 365 cloud services (SharePoint/OneDrive) doesn't open for others?
- What should I do if the Microsoft Teams desktop application is not working?
- What should I do if there is an issue with my mobile phone?
- Where can I find the serial number of a Canon all-in-one printer? - IT Services - Metropolia Confluence
- Where can I get help with Theseus-related issues?
- Where can I get the PUK code for my work phone?
- Where can I obtain the BitLocker Recovery Key?
- Where can I safely store my files?
- Who should I contact if I need to edit incorrect information in OMA?
- Why are there trainees at the helpdesk phone service?
- Why is the email I sent not being delivered?
- Why was my student able to submit the assignment after the deadline has passed?
- Will I still be able to log in to Metropolia services after my study right has ended?
- Windows or Office requires activation, reports that my license will expire soon or cannot find a license. What should I do?
- Zoom application is not working, what should I do?
- Created by Samuli Tani, last modified on 22.8.2024