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IT Services

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  4. FAQ – IT Services Frequently Asked Questions
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FAQ - File Sharing and Storage

File Sharing and Storage
Where can I safely store my files?
File Sharing and Storage in the Cloud Services
I can't log in to a service, what should I do?
I have lost a file in a cloud service, how can I retrieve it?
I don't have access to a file stored in a Teams application group. What should I do?
What should I do if the link I shared through Office 365 cloud services (SharePoint/OneDrive) doesn't open for others?
How do I download my videos from Microsoft Stream?
How do I use a cloud link sent by a teacher?
Saving Files on Network Drives
I have a problem with the network drive, how do I solve it?
How do I recover a lost file from a network drive (e.g. W:, Z: or U:)?
Sensitive Data Server
I am conducting research, where can I store data containing personal information?
How do I gain access to the sensitive data server?
I have received the UNC path to the metroarch server, but I can't access it, what should I do?

Couldn't find the solution you were looking for?

We warmly welcome feedback that helps us develop our FAQ pages even better. If you can’t find a question-answer pair related to your problem or an existing answer is incomplete, please let us know in your service request.

  1. Restart your computer and the device where the issue is occurring. Try the function again.
  2. If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
  3. Try searching for a solution on the site of the IT Services by using the following search methods:
    1. navigation menu of the site (on the left)
    2. search machine of the wiki (right upper corner)
    3. a general search engine, for instance Google Search
    4. alphabetical index
    5. FAQ

If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.

Contact methodContact information
Ask AI-Bot Mikko 24/7

https://mikko.metropolia.fi

Form

https://hd.metropolia.fi

Email

helpdesk@metropolia.fi

Phone service+358 9 7424 6777 (weekdays from 8 am to 4 pm)


UKK - Tiedostojen jakaminen ja tallennus

  • Created by Samuli Tani, last modified on 11.6.2024
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