How do I activate my user account?
The new user account must be activated before use. During the activation process, the account is enabled, personal usage rules are accepted, and a password is set.
Changing the password with online banking credentials or mobile authentication
Activate your user account primarily using online banking credentials or mobile authentication according to the instructions provided in the Activation and Password Change Using Mobile Certificate and Netbank User ID guide.
If you do not have Finnish online banking credentials or mobile authentication, follow the instructions provided in the Activation and Password Change using Activation Password guide using an activation code or activation slip.
If you are a student at Metropolia, you can obtain the activation slip from the Student and Admission Services customer service point. Remember to bring your identification document when collecting the activation slip. For detailed role-specific instructions on obtaining an activation slip, please refer to the "Forgot Your Password?" page.
Please note that sending the activation slip by secure email is only possible if you reside outside the Capital region.
NOTE: When you activate your account, the service will display your username. Memorize your username so that you can use it to log in.
Did You Encounter a Problem?
If I am not a degree student at Metropolia
If you have enrolled in an individual course at Metropolia and you are experiencing issues with activating your account, please attach a copy of the email containing the instructions for account activation to your service request.
No activation before the start of studies
You can activate your user account only after your studies have begun. If you are unable to activate your user account, first make sure that your studies have already started. If you have previously had a Metropolia user account, it is possible to change the password through the activation service without activating the user account.
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
| Contact method | Contact information |
|---|---|
| Ask AI-Bot Mikko 24/7 | |
| Form | |
| Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
- Created by Unknown User (attepel), last modified by Janne Teräslahti on 8.1.2024