How do I get a refund for my printing credit?
Applies to staff
This answer applies to Metropolia students, not staff.
How do I get a refund for the remaining printing credit I have when my studies end?
Instructions for refunding the printing credit can be found on the page Credit Refund.
How do I access the printing credit that didn't transfer to my printing account after the purchase?
Submit a service request to the helpdesk following good practice. Attach the receipt you received from Paytrail, showing the payment amount and payment reference.
Did You Encounter a Problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
Contact method | Contact information |
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Form | |
Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
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- Created by Atte Peltonen on 19.7.2023