1. Ensure that you have followed the printing instructions: Printing, Copying and Scanning.
2. If it's a specific printer hardware issue, proceed to What to do if the Canon multifunction device doesn't print properly or at all?.
3. If connecting to Canon printers from your computer fails, or printing does not get queued, or various errors occur during printing, proceed to How to run the Canon printer drivers repair program?.

4. Temporarily resolve the issue by

   1. trying another printer
   2. printing directly from a USB drive
   3. printing from a browser via PaperCut - Web Print service (only possible for printing PDF files on A4 paper)
   4. printing from your smartphone, tablet, or laptop using the Mobility Print application.
5. Submit a service request to the helpdesk.

What to do if the Canon multifunction device doesn't print properly or at all?

1. Check if there are any error messages or warning lights on the multifunction device's display.
   
   1. If there is no apparent reason for the printing failure, restart the multifunction device.

2. If the device is out of paper, inform the building's reception services. Provide the following information:

   • What is the device in question? (serial number)
     
   • Which paper is out? (A4, A3, or both)
     
   • The location of the device.
3. If there is a paper jam in the device, try to resolve the issue yourself first. The multifunction device's display will show instructions for removing the jam.
   
   1. Follow the instructions.
   2. If you cannot clear the paper jam, inform the building's reception services.
4. If the printer is out of paper or running out of color, you will see a special message on the display or uneven print results. Inform the building's reception services. Provide the following information:
   
   • What is the device in question? (serial number)
   • Which color is out?

   • The location of the device.

     In other cases, make a fault report or service request.

     In other malfunction cases, if it concerns a Canon multifunction device, inform the building's reception services. For other devices, submit a service request to the helpdesk. Provide the following information:

     • What is the device in question? (serial number)
     • The error message displayed by the device
     • The location of the device
     • How the problem manifests

     • The steps you have taken to try to solve the problem.

5. Temporarily resolve the issue by

   • trying another printer; check the location of another device from the page Device Locations
     
   • printing directly from a USB drive
   • printing from a browser via PaperCut - Web Print service (only possible for printing PDF files on A4 paper)
   • printing from your smartphone, tablet, or laptop using the Mobility Print application.

How to run the Canon printer drivers repair program?

1. Close all Office applications.
2. Open the Command Prompt in administrator mode.

3. Answer "Yes" to the Confirm Execution prompt.

   
   
   
4. Navigate to the directory c:\Win\printers\canon.
   
   1. Type c:
   2. Press the Enter key.
   3. Type cd Win\printers\canon

   4. Press the Enter key.

      
      
      
5. Type RestoreCanonPrinters.exe

6. Press the Enter key.

This will remove the print queues for multifunction devices, their drivers, and reinstall the print queues.

The execution of these tasks takes, depending on the machine, from a couple of minutes to about five minutes. When the program is finished, the print queues for multifunction devices should be available on the machine again.

If print queues are not visible on a Mac computer, what should I do?

Install all updates offered by Managed Software Center, and the print queues should appear on your computer. During the update, your computer should be on a fast network, with the best option being Metropolia's internal network. (Some updates require a VPN connection to be installed if the computer is not on Metropolia's internal network. However, the print queues should also be installed from outside Metropolia via the internet.)

How do I print directly from a USB drive?

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Contact information for Metropolia campuses' reception services

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