How do i solve a login problem?

I can't log in to any of Metropolia's services, what should I do?

1. You need to activate your account before you can log in to the services. If you haven't activated your account yet, please follow the instructions on How do I activate my username?.

   Username activation

   The username can be activated no later than the start date of your studies.

2. Retry using a browser's incognito or private window mode.
3. Make sure you are using the correct format of your username to log in.
4. Carefully enter your password without relying on browser autofill. Double-check for any typing errors.
5. Reset your password.

6. Try again.

7. Ensure that your right to study is valid by logging in with your online banking credentials or mobile ID at the opintopolku.fi service.
   1. Open My studies tab.
      
      
   2. Search for the section Metropolia University of Applied Sciences.
   3. Click the arrow to see information about your studies.
      
      
   4. Check that your right to study is valid.
      
      
      
      
   5. If your right to study is not valid, contact Metropolia's Student and Admission Services.

If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.

I can't log in to cloud services (Google, Microsoft), what should I do?

1. Make sure that you have activated your user account, during which you accepted the terms and conditions (including the Terms and Conditions for the Cloud Services), and waited long enough for the cloud services to be fully activated. Instructions: Cloud Services.
2. Try again using a browser's incognito or private window mode, and with a different browser.
3. Ensure that you are logging in with the correct format of your username (username@metropolia.fi, e.g., matmeik@metropolia.fi, not the email address).
4. Enter your password carefully without relying on browser autofill. Make sure you haven't made any typing errors.

5. Try logging in with your password at https://oma.metropolia.fi. If you can't log in, reset your password and try again.

Error message: "Another account from your organization is already signed in on this computer."

Follow the instructions on this page: Another account from your organization is already signed in on this computer.

If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.

I can't log in to Microsoft Teams, what should I do?

If you are unable to log in to the Microsoft Teams desktop application

1. Try logging in to Teams through a web browser at https://office.com.
2. If you are able to log in, please refer to the instructions for "Microsoft Teams desktop application not working, what should I do?"

3. Make sure that you have activated your user account, during which you accepted the terms and conditions (including the Terms and Conditions for the Cloud Services), and waited long enough for the cloud services to be fully activated. Instructions: Cloud Services.
   
   

   Delay in service activation

   Please note that there is a delay between accepting the terms of use for cloud services and the activation of the services. In Microsoft cloud services, the delay is approximately 2 hours, while in Google cloud services, it is around 2-4 hours.

4. Make sure you are logging in with the correct format of your username (username@metropolia.fi, e.g., matmeik@metropolia.fi, not the email address).
5. Enter your password carefully without relying on autofill. Make sure you haven't made any typing errors.

6. Try logging in with your password at https://oma.metropolia.fi. If you can't log in, reset your password and try again.

If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.

If I can't log in to Microsoft Teams using a web browser

1. Make sure that you have activated your user account, during which you accepted the terms and conditions (including the Terms and Conditions for the Cloud Services), and waited long enough for the cloud services to be fully activated. Instructions: Cloud Services.
   
   

   Delay in service activation

   Please note that there is a delay between accepting the terms of use for cloud services and the activation of the services. In Microsoft cloud services, the delay is approximately 2 hours, while in Google cloud services, it is around 2-4 hours.

2. Make sure you are logging in at the correct address: https://office.com.
3. Verify that you are logging in with the correct format of your username (username@metropolia.fi, e.g., matmeik@metropolia.fi, not the email address).
4. Try again using a browser's incognito or private window mode, and with a different browser.
5. Enter your password carefully without relying on browser autofill. Make sure you haven't made any typing errors.

6. Try logging in with your password at https://oma.metropolia.fi. If you can't log in, reset your password and try again.

If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.

I can't log in to my email on a web browser, what should I do?

1. Please try again using a browser's incognito or private window mode, and with a different browser.
2. Make sure you are logging in at the correct address: https://mail.metropolia.fi. Metropolia email can only be accessed through this specific address when using a web browser.
3. Verify that you are logging in with the correct format of your username (just the short username, not the email address).
4. Enter your password carefully without relying on browser autofill. Make sure you haven't made any typing errors.

5. Try logging in with your password at https://oma.metropolia.fi. If you can't log in, reset your password and try again.

If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.

I can't log in to my email using the Microsoft Outlook desktop application, what should I do?

1. Try logging in to your email through a web browser at https://mail.metropolia.fi.
2. Make sure you are logging in with the correct format of your username (just the short username, not the email address).

3. Enter your password carefully without relying on browser autofill. Make sure you haven't made any typing errors.

If you are able to log in, there may be an issue with the Outlook application settings.

1. Follow the login instructions on the page Setting Up Email in Outlook Desktop Application. Pay particular attention to the Email Account Setup steps 7-11.
2. Try repairing the email account and resetting the email account in the Outlook desktop application. Please find the instructions below.

How do I fix email account settings in the Outlook desktop application?

1. Open the "File" menu.

   
   
   
   

2. Open "Account Settings".

   
   
   
   
3. Select your Metropolia email account.

4. Click on "Repair..." if the option is available.

   
   
5. Follow the instructions provided.

6. Restart Outlook.

How do I reset my email account in the Outlook desktop application?

1. Open the "File" menu.
   
   
   
2. Open "Account Settings".
   
   
   
3. Select your Metropolia email account.
4. Click on "Remove".
   
   1. If Outlook prompts you to create a new location for your data, create it through the "Data files" menu by clicking on "New..."

   2. Outlook will ask for confirmation to remove the account, respond with "Yes".

      
      
      
      
5. Reconfigure your email account in Outlook carefully following the instructions: Setting up Email in the Outlook Desktop Application.

6. Remove the additional data file that you created in step 4a through the same menu from which you created it.

If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.

I can't log in to Adobe Creative Cloud services, what should I do?

1. Make sure you log in with the correct format of your username (email address: firstname.lastname@metropolia.fi).
2. Enter your password carefully without relying on autofill. Make sure you haven't made any typing errors.

3. Ensure that you have given consent for data transmission to Adobe Creative Cloud services.

   1. Login to the page https://amme.metropolia.fi/

   2. Select "Omat tiedot" (My information).

   3. Accept data transmission to Adobe and click on "Tallenna muutokset" (Save changes).

       
      

      You may receive a notification that the changes could not be saved. You don't need to worry about it.

   4. Within 30 minutes of granting access, you will receive an email confirming your access rights.

      
      

If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.

I can't log in to Metropolia's internal service, what should I do?

Metropolia's internal services include platforms such as oma.metropolia.fi, tietohallinto.metropolia.fi, elomake.metropolia.fi, moodle.metropolia.fi, and logging into workstations.

1. Retry using a browser's incognito or private window mode, and with a different browser.
2. Make sure you are logging in with the correct format of your username (just the short username, e.g., matmeik, not the email address).
3. Enter your password carefully without relying on browser autofill. Make sure you haven't made any typing errors.

4. Reset your password.

5. Try again.

If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.

I can't log in to the Zoom video conferencing program, what should I do?

What should I do if I can't log in to the Zoom desktop version of the video conferencing program?

1. Carefully follow the login instructions.
2. Enter your password carefully and ensure that you haven't made any typing errors.

3. Try logging in with your password at https://oma.metropolia.fi. If you can't log in, reset your password.

What should I do if I can't log in to the web version of the Zoom video conferencing program?

1. Carefully follow the login instructions.
2. Try again using a browser's incognito or private window mode, and with a different browser.
3. Enter your password carefully without relying on browser autofill. Make sure you haven't made any typing errors.

4. Try logging in with your password at https://oma.metropolia.fi. If you can't log in, reset your password.

If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.

I can't log in to the eduroam wireless network, what should I do?

1. Make sure you carefully followed the instructions: Wireless network eduroam.
2. Ensure that you logged in to the network with the correct format of your username (username@metropolia.fi).
3. Enter your password carefully and make sure you haven't made any typing errors.

4. Try logging in with your password at https://oma.metropolia.fi. If you can't log in, reset your password.

If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.

I can't log in to the metropolia-guest wireless network, what should I do?

1. Make sure you carefully followed the instructions: Wireless network metropolia-guest.
2. Ensure that you logged in to the network with the correct format of your username (just the short username, not the email address).
3. Enter your password carefully and make sure you haven't made any typing errors.

4. Try logging in with your password at https://oma.metropolia.fi. If you can't log in, reset your password.

If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.

I can't log in to the Dynasty 10 system (JEMMA), what do I do?

All Metropolia staff members have access to the Dynasty 10 system.

Make sure you have read the Dynasty login instructions in OMA and followed them.

According to the instructions, you log in to Dynasty as follows:

1. Select Sign in with Windows ID.
   
   
   
   
2. Enter your Metropolia username (the same one you use to log in to OMA, for example).
3. Enter your Metropolia password.
4. Select Sign in.
   
   

If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.

Did You Encounter a Problem?

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