Teams audio is not working, what should I do?

1. Check that the volume level is set sufficiently high or that the sound is not muted. (Instructions on page No Sound in Windows 10. What to Do?.)

2. Verify that the microphone is not muted. Some devices may have a physical mute switch or button.

3. After starting a meeting, ensure the correct audio source and microphone are set in Teams.
   
   1. Click the three dots (More) at the top.
   2. Select Audio settings.
   3. Ensure the correct audio source is selected under Speaker.
   4. Ensure the correct microphone is selected under Microphone.

   5. Close the settings by clicking the X.

      
      
      
      

4. If you are using Bluetooth headphones, one possible cause of the problem could be headphones paired with multiple devices. This can sometimes result in device switching or connectivity issues. Reset all connections on your headphones and establish a new connection only to the computer you are using for Teams meetings.

5. Try using your headphones or microphone on another device. If they don't work, there may be a hardware issue.

6. For other troubleshooting options, refer to the page Fix sound or audio problems in Windows - Microsoft Support.

Others can only see black or my image does not appear to them at all through my camera, what should I do?

1. Ensure that the camera cover on your computer is open and that the camera is not disabled through a specific switch or key (only on some models).
2. Make sure that video transmission is enabled in the application settings.
   1. Click the Camera icon on the control bar until only the camera icon without a slash is visible.
      
3. Verify that the correct camera is selected in the application settings.
   1. Click on the three dots (More) at the top.
   2. Select Video effects and settings.
   3. Choose Settings.
   4. Ensure the correct camera is selected under Camera.
      
      
      
      
4. Close any other applications that may be using your camera (such as Skype or FaceTime).

5. If you are using an external camera:

   1. Try disconnecting and reconnecting it.
   2. Switch the application to use your computer's internal camera.
   3. Try using the external camera on another device. If it doesn't work there either, it may be a hardware issue.
6. Ensure that the application has permissions to use the camera.
   
   1. Open Windows 10's Settings app.
   2. Find and open "Choose which apps can access your camera."
      
      
      
      
   3. At the bottom of the page, there is a toggle button for "Allow desktop apps to access your camera." Turn this setting On.
      
      
      
      
7. Make sure that the meeting organizer has not blocked the video from being displayed.

8. Ensure that your internet connection is functioning properly. A slow or intermittent connection can affect the visibility of your camera to others.

Connection is interrupted or computer freezes while I use Teams, what should I do?

1. Make sure that VPN connection is not running. It significantly slows down the network connection.
2. Turn off your video background.
3. Turn off your camera completely if it is not necessary for the meeting.
4. Restart Teams.
5. Close unnecessary applications running in the background.
6. Restart your computer.
7. Restart your modem/router.
8. Use another internet connection.

I can't create Teams meetings from the Outlook desktop application, what should I do?

1. Ensure that you are logged into Teams and Outlook with your Metropolia credentials.
2. If you are not, switch to using Metropolia credentials for login.
3. Restart Teams and Outlook.
   1. Right-click the Teams icon in the bottom-right toolbar and select Quit Teams.
      
      
      
      
   2. In Outlook, open File-menu and click 'Exit' from the bottom.
   3. Open Teams and Outlook.
4. Try again to create a Teams meeting from the Outlook application.
5. If the issue persists, follow the instructions on the page Teams-tapaamiskutsupainike Outlookiin (only in Finnish).

6. If this still doesn't help, reinstall Teams following the provided instructions.

Teams doesn't let me switch organisation, what should I do?

1. Sign out of Teams completely and then sign back in.
   
   1. Click your profile icon in the top-right corner of Teams.

   2. Select Sign out.

      
      
      
      
   3. Right-click on the Teams icon in the system tray at the bottom right of the screen and select Quit Teams.
      
      
   4. Restart Teams.
   5. Sign in to Teams.

   6. Attempt to switch organizations. If switching is not successful, proceed to the next step.

2. Remove the organization.

   1. Remove the organization to which you are unable to switch.
   2. Add the organization back.

   3. Attempt to switch organizations again.
      
      

3. Alternatively, try to bypass the issue by using Teams through a web browser at https://office.com.

Using Teams with multiple organizations simultaneously is not possible, what should I do?

Solution 1 (Easy):

Use the web browser version of Teams for external organizations and the Teams desktop application for Metropolia. If you have multiple external organizations, use a different browser for each.

Solution 2 (Advanced):

Create a desktop shortcut for the Teams application for each organization using the 'Microsoft Teams Desktop with multiple accounts' guide by Coding Stephan (svrooij.io)."

Teams sign-in window keeps popping up, what should I do?

1. Click your profile icon in the top-right corner of Teams.
2. Select Sign out.
   
   
   

3. Sign back in to Teams.

If the files in Teams channels show the file structure of another channel, what should I do?

1. Click your profile icon in the top-right corner of Teams.

2. Select Sign out.
   
   

3. Sign back in to Teams.

4. Ask other channel members to sign out of Teams and sign back in.

What should I do if Teams is not working in any other way or the above instructions didn't fix the issue?

1. Sign out of Teams.
   
   1. Click your profile icon in the top-right corner of Teams.

   2. Select Sign out.

      
      
      
      
2. Close Teams.
   

   1. Right-click the Teams icon in the bottom-right toolbar and select Quit Teams.

      
      
      
      
   2. Restart Teams.

   3. Sign back in to Teams.
      
      

3. If the problem persists, clear the Teams cache following the instructions below.
   
   

4. If clearing the cache doesn't help, reinstall Teams using the instructions below.

5. Alternatively, you can bypass the issue by using Teams through the web browser at https://office.com.

How do I clear the Teams cache?

1. Close Teams and Outlook completely.
   
   1. Right-click on the Teams icon in the bottom right corner of the screen on the taskbar and select Quit.
   2. Open Outlook and go to the File menu and select Exit.
2. Hold down the Windows key and press the R key. The Run window will open.
3. Copy and paste the text %appdata%\Microsoft into the Open field.
4. Click OK.
5. Locate the Teams folder, right-click on it, and select Delete.

6. Restart Teams.

How to reinstall Teams?

1. Uninstall Teams through the Control Panel application.
2. Restart your computer.
3. Reinstall Teams following the instructions in the Microsoft Teams is missing from your computer (in Finnish) guide.
4. When prompted to update Teams, select "Update," which will redirect you to the Microsoft website.
5. Click on "Work/school," download the file, and install it.
6. If the Teams.exe file mentioned in step 3 is not present on your computer, submit a service request and include your computer's name.
7. Wait for a response.

8. Once you receive a response, try installing Teams first from the Software Center. If that doesn't work, retry the process starting from step 3.

Did You Encounter a Problem?

Microsoft Teams -työpöytäsovellus ei toimi, mitä teen?