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Did You Encounter a Problem?
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Title:
Did You Encounter a Problem?
Author:
Kalevi Lehto
15.3.2021
Last Changed by:
Petri Silmälä
6.10.2023
Tiny Link:
(useful for email)
https://wiki.metropolia.fi/x/ts-yCw
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Tietohallinto (1)
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Couldn't find the solution you were looking for?
IT Services (132)
Page:
How can I access Adobe software?
Page:
Windows or Office requires activation, reports that my license will expire soon or cannot find a license. What should I do?
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Connect an iPhone to the Eduroam network
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Manually update F-secure policy
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Connect an Android device to the Eduroam network
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Windows and Microsoft Office Activation Remotely
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How do I gain access to the sensitive data server?
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I have received the UNC path to the metroarch server, but I can't access it, what should I do?
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Returning Borrowed Device to Helpdesk
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How do I download my videos from Microsoft Stream?
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How to use Adobe Creative Cloud
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How to use OneDrive desktop app (Windows)?
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iOS: Setting up a Metropolia email account with the Outlook app
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How do I attach a received message to a service request?
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How do I set up voicemail on my phone?
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Setting up email in the Outlook (new) desktop application
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Backing up WhatsApp messages
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Microsoft Office 365 Desktop Programs
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How do I proceed in case of issues with the Exam examination system?
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Multi-factor authentication prevents login. What should I do?
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How do I recover a deleted email?
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How to use OneDrive desktop app (Mac)?
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VPN Service
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I am conducting research, where can I store data containing personal information?
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How do I report a security or data protection incident?
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Backup photos from phone to cloud (Google Photos)
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How Do I Keep My Email Inbox Organized?
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Selecting and testing the right audio and video sources in Zoom
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How should I proceed if my laptop doesn't start or gets stuck during startup?
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How do I find a workspace in OMA?
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I have lost a file in a cloud service, how can I retrieve it?
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How do I get a refund for my printing credit?
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First Logon
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Who should I contact if I need to edit incorrect information in OMA?
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Setup Metropolia email on iPhone
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I am unable to publish my thesis on Theseus, even though I can log in. What should I do?
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How can I get the wireless connection to work on my work laptop?
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Website is displayed in the wrong language, what should I do?
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Connect Laptop to Video Projector or External Screen
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How do I activate my user account?
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I can't access a group assignment in OMA, what should I do?
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Selecting and testing the right audio and video sources in Teams
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What should I do if I can't get the image to display on the projector or television during a presentation?
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Add Connection Server to VMware Horizon Client
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Saving Files
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Opening an Excel spreadsheet or Access database file containing macros on a Windows computer
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Printing is not working, what should I do?
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Remote Desktop Session in Browser
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I can't log in to a service, what should I do?
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Connecting Laptop to Network
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How do I create a webinar or large meeting in the Zoom application?
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How do I remove my Metropolia account from Windows?
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How do I get more space in my email inbox?
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Screen Capture
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How do I establish a VPN remote connection?
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The ecloud virtual servers for teaching (ecloud.metropolia.fi)
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My mobile data connection on my Android phone stopped working, what should I do?
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How do I prevent ***SPAM***-marked messages from reaching my email inbox?
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How do I set up call forwarding on my work phone?
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How can I obtain Metropolia user accounts for my guests or business partners?
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How do I change my name, phone number, or other information in my user account?
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Using Remote Desktops
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Browzwear VSticher Logging In
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Mobility Print (Papercut Software) printing instructions
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If my work computer's Office prompts for activation upon startup or cannot find a license, what should I do?
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Microsoft Office 2021
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Scan Files Using F-Secure
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Where can I obtain the BitLocker Recovery Key?
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How do I create a shared email address or mailing list?
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How do I update the drivers on my Dell computer?
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How do I connect my personal computer to Metropolia's wireless network?
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How long do the workspaces in OMA remain after the completion of a course implementation?
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AV Equipment in New Spaces
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How do I check the validity of my study right on the Studyinfo portal?
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Windows 10 Quick Guide
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Signing Out of Remote Desktop
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How do I install an application on a Mac computer?
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I can't log in to my laptop after changing my password, what should I do?
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How do I change my password?
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My computer's clock is displaying the wrong time, what should I do?
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I log in to OMA, but I can't access the student desktop, what should I do?
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Setting up your Metropolia account in the Outlook desktop application
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Installation of a program through Software Center fails, what should I do?
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Creating an SSH Key Pair and Logging in on a Linux Server (shell.metropolia.fi)
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Print queues are not visible on a Mac computer, what should I do?
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Setting Up Email in Outlook Desktop Application
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How do I access and complete Metropolia personnel's basic level information security training?
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How do I enable multi-factor authentication (MFA)?
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Install Eduroam Certificate by Hand - Android
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How do I use secure email?
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I received an automated notice of the termination of my user account. What should I do?
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Office gives an error message: "Your school account is no longer active..." What should I do?
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How do I install the Windows 10 operating system?
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How do I log in to Sympa?
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Eduroam on ChromeOS Devices
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Break Pro
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Does Metropolia email work abroad?
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Translating web pages
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VPN Connection via GlobalProtect Service
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How can I complete the student's basic information security training course of Metropolia University of Applied Sciences?
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How do I digitally sign a document at Metropolia?
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Remote Working
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Wireless network metropolia-guest
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Log in to Adobe Software Using Metropolia User ID
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Tuudo isn't working, what should I do?
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Where can I get the PUK code for my work phone?
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How do I run a macro in Excel or Access desktop application?
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I have a problem with the network drive, how do I solve it?
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How do I use the E-lomake service?
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I received a suspicious message, what should I do?
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How to share a wireless internet connection from your phone to a laptop?
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Oppiportti (Duodecim)
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Setup Metropolia email on Android
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How do I use a cloud link sent by a teacher?
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Will I still be able to log in to Metropolia services after my study right has ended?
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Where can I find the serial number of a Canon all-in-one printer?
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How do I change my profile picture in Microsoft Office 365 products?
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How do I find a course on Moodle?
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Changing Windows user to local account
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What should I do if there is an issue with my mobile phone?
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File Explorer
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I don't have access to a file stored in a Teams application group. What should I do?
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I have forgotten my username. What should I do?
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Eduroam Windows 10
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Why is the email I sent not being delivered?
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Connect an Android Device to Eduroam (old)
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What should I do if the link I shared through Office 365 cloud services (SharePoint/OneDrive) doesn't open for others?
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Zoom application is not working, what should I do?
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How do I check or change the course enrollment key in Moodle?
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Does the mobile phone subscription work abroad?
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How do I organize an event?
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What should I do if the Microsoft Teams desktop application is not working?
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User Support (Helpdesk)
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updated2023
Recent Changes
Time
Editor
6.10.2023 13:26
Petri Silmälä
View Changes
6.10.2023 13:09
Petri Silmälä
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6.10.2023 13:08
Petri Silmälä
View Changes
6.10.2023 13:07
Petri Silmälä
View Changes
8.9.2023 14:41
Samuli Tani
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Outgoing Links
External Links (6)
https://hd.metropolia.fi
mailto:helpdesk@metropolia.fi
https://www.google.com
https://wiki.metropolia.fi/pages/viewpage.action?pageId=257…
https://wiki.metropolia.fi/pages/viewpage.action?pageId=257…
https://wiki.metropolia.fi/pages/viewpage.action?pageId=257…
IT Services (4)
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How to create an optimized service request for a quick and precise response?
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Index
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FAQ – IT Services Frequently Asked Questions
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