Title: Did You Encounter a Problem?  
Author: Kalevi Lehto 15.3.2021
Last Changed by: Petri Silmälä 6.10.2023
Tiny Link: (useful for email) https://wiki.metropolia.fi/x/ts-yCw
Export As: Word · PDF  
Incoming Links
Tietohallinto (1)
    Page: Couldn't find the solution you were looking for?
IT Services (128)
    Page: How can I access Adobe software?
    Page: Windows or Office requires activation, reports that my license will expire soon or cannot find a license. What should I do?
    Page: Connect an iPhone to the Eduroam network
    Page: Manually update F-secure policy
    Page: Connect an Android device to the Eduroam network
    Page: Windows and Microsoft Office Activation Remotely
    Page: How do I gain access to the sensitive data server?
    Page: I have received the UNC path to the metroarch server, but I can't access it, what should I do?
    Page: Returning Borrowed Device to Helpdesk
    Page: How do I download my videos from Microsoft Stream?
    Page: How to use Adobe Creative Cloud
    Page: How to use OneDrive desktop app (Windows)?
    Page: How do I attach a received message to a service request?
    Page: How do I set up voicemail on my phone?
    Page: Backing up WhatsApp messages
    Page: Microsoft Office 365 Desktop Programs
    Page: How do I proceed in case of issues with the Exam examination system?
    Page: Multi-factor authentication prevents login. What should I do?
    Page: How do I recover a deleted email?
    Page: Where can I get help with Theseus-related issues?
    Page: How to use OneDrive desktop app (Mac)?
    Page: I am conducting research, where can I store data containing personal information?
    Page: How do I report a security or data protection incident?
    Page: Backup photos from phone to cloud (Google Photos)
    Page: How Do I Keep My Email Inbox Organized?
    Page: Selecting and testing the right audio and video sources in Zoom
    Page: How should I proceed if my laptop doesn't start or gets stuck during startup?
    Page: How do I find a workspace in OMA?
    Page: I have lost a file in a cloud service, how can I retrieve it?
    Page: How do I get a refund for my printing credit?
    Page: First Logon
    Page: Who should I contact if I need to edit incorrect information in OMA?
    Page: Setup Metropolia email on iPhone
    Page: I am unable to publish my thesis on Theseus, even though I can log in. What should I do?
    Page: How can I get the wireless connection to work on my work laptop?
    Page: I can't download Office 365 to my personal computer, what should I do?
    Page: Website is displayed in the wrong language, what should I do?
    Page: Connect Laptop to Video Projector or External Screen
    Page: How do I activate my user account?
    Page: I can't access a group assignment in OMA, what should I do?
    Page: Selecting and testing the right audio and video sources in Teams
    Page: What should I do if I can't get the image to display on the projector or television during a presentation?
    Page: Add Connection Server to VMware Horizon Client
    Page: Saving Files
    Page: Opening an Excel spreadsheet or Access database file containing macros on a Windows computer
    Page: Printing is not working, what should I do?
    Page: Remote Desktop Session in Browser
    Page: I can't log in to a service, what should I do?
    Page: Connecting Laptop to Network
    Page: How do I create a webinar or large meeting in the Zoom application?
    Page: How do I remove my Metropolia account from Windows?
    Page: How do I get more space in my email inbox?
    Page: Screen Capture
    Page: How do I establish a VPN remote connection?
    Page: The ecloud virtual servers for teaching (ecloud.metropolia.fi)
    Page: My mobile data connection on my Android phone stopped working, what should I do?
    Page: How do I prevent ***SPAM***-marked messages from reaching my email inbox?
    Page: How do I set up call forwarding on my work phone?
    Page: How can I obtain Metropolia user accounts for my guests or business partners?
    Page: How do I change my name, phone number, or other information in my user account?
    Page: Using Remote Desktops
    Page: Browzwear VSticher Logging In
    Page: Mobility Print (Papercut Software) printing instructions
    Page: If my work computer's Office prompts for activation upon startup or cannot find a license, what should I do?
    Page: Microsoft Office 2021
    Page: Scan Files Using F-Secure
    Page: Where can I obtain the BitLocker Recovery Key?
    Page: How do I create a shared email address or mailing list?
    Page: How do I update the drivers on my Dell computer?
    Page: How do I connect my personal computer to Metropolia's wireless network?
    Page: How long do the workspaces in OMA remain after the completion of a course implementation?
    Page: AV Equipment in New Spaces
    Page: How do I check the validity of my study right on the Studyinfo portal?
    Page: Windows 10 Quick Guide
    Page: Signing Out of Remote Desktop
    Page: How do I install an application on a Mac computer?
    Page: I can't log in to my laptop after changing my password, what should I do?
    Page: How do I change my password?
    Page: My computer's clock is displaying the wrong time, what should I do?
    Page: I log in to OMA, but I can't access the student desktop, what should I do?
    Page: Installation of a program through Software Center fails, what should I do?
    Page: Print queues are not visible on a Mac computer, what should I do?
    Page: How do I enable multi-factor authentication (MFA)?
    Page: Install Eduroam Certificate by Hand - Android
    Page: How do I use secure email?
    Page: I received an automated notice of the termination of my user account. What should I do?
    Page: Office gives an error message: "Your school account is no longer active..." What should I do?
    Page: How do I install the Windows 10 operating system?
    Page: How do I log in to Sympa?
    Page: Eduroam on ChromeOS Devices
    Page: Break Pro
    Page: Does Metropolia email work abroad?
    Page: Translating web pages
    Page: VPN Connection via GlobalProtect Service
    Page: How do I digitally sign a document at Metropolia?
    Page: Remote Working
    Page: Wireless network metropolia-guest
    Page: Log in to Adobe Software Using Metropolia User ID
    Page: Tuudo isn't working, what should I do?
    Page: Where can I get the PUK code for my work phone?
    Page: How do I run a macro in Excel or Access desktop application?
    Page: I have a problem with the network drive, how do I solve it?
    Page: How do I access and complete Metropolia's Basic Information Security Training for the personnel?
    Page: How do I use the E-lomake service?
    Page: I received a suspicious message, what should I do?
    Page: How to share a wireless internet connection from your phone to a laptop?
    Page: Oppiportti (Duodecim)
    Page: Setup Metropolia email on Android
    Page: Will I still be able to log in to Metropolia services after my study right has ended?
    Page: Where can I find the serial number of a Canon all-in-one printer?
    Page: How do I change my profile picture in Microsoft Office 365 products?
    Page: How do I find a course on Moodle?
    Page: Changing Windows user to local account
    Page: What should I do if there is an issue with my mobile phone?
    Page: File Explorer
    Page: I don't have access to a file stored in a Teams application group. What should I do?
    Page: I have forgotten my username. What should I do?
    Page: Eduroam Windows 10
    Page: Why is the email I sent not being delivered?
    Page: Connect an Android Device to Eduroam (old)
    Page: What should I do if the link I shared through Office 365 cloud services (SharePoint/OneDrive) doesn't open for others?
    Page: Zoom application is not working, what should I do?
    Page: Deleting Cisco AnyConnect from Mac
    Page: VPN remote connection doesn't work, what should I do?
    Page: How do I check or change the course enrollment key in Moodle?
    Page: Does the mobile phone subscription work abroad?
    Page: How do I organize an event?
    Page: What should I do if the Microsoft Teams desktop application is not working?
Hierarchy
Parent Page
    Page: User Support (Helpdesk)
Labels
Global Labels (1)
Recent Changes
Time Editor  
6.10.2023 13:26 Petri Silmälä View Changes
6.10.2023 13:09 Petri Silmälä View Changes
6.10.2023 13:08 Petri Silmälä View Changes
6.10.2023 13:07 Petri Silmälä View Changes
8.9.2023 14:41 Unknown User (samultan)  
Outgoing Links
External Links (6)
    https://hd.metropolia.fi
    mailto:helpdesk@metropolia.fi
    https://www.google.com
    https://wiki.metropolia.fi/pages/viewpage.action?pageId=257…
    https://wiki.metropolia.fi/pages/viewpage.action?pageId=257…
    https://wiki.metropolia.fi/pages/viewpage.action?pageId=257…
IT Services (4)     Page: How to create an optimized service request for a quick and precise response?
    Page: Index
    Page: FAQ – IT Services Frequently Asked Questions
    Page: How do I take a full-screen screenshot?