What should I do if I can't log in to a service?
Login instructions
In all cases, first make sure that you are using the correct format of your username to log into the service and that you have activated your account.
En pääse kirjautumaan mihinkään Metropolian palveluun, mitä teen?
You need to activate your account before you can log in to the services. If you haven't activated your account yet, please follow the instructions on How do I activate my username?.
Username activation
The username can be activated no later than the start date of your studies.
- Retry using a browser's incognito or private window mode.
- Make sure you are using the correct format of your username to log in.
- Carefully enter your password without relying on browser autofill. Double-check for any typing errors.
- Reset your password.
Try again.
If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.
I can't log in to cloud services (Google, Microsoft), what should I do?
Delay in service activation
Please note that there might be a delay between accepting the terms of use for cloud services and the activation of the services. In Microsoft cloud services, the delay is approximately 2 hours, while in Google cloud services, it is around 2-4 hours.
- Make sure you have accepted the terms of use for cloud services. Instructions: Cloud Services.
- Try again using a browser's incognito or private window mode, and with a different browser.
- Ensure that you are logging in with the correct format of your username (username@metropolia.fi, e.g., matmeik@metropolia.fi, not the email address).
- Enter your password carefully without relying on browser autofill. Make sure you haven't made any typing errors.
Try logging in with your password at https://oma.metropolia.fi. If you can't log in, reset your password and try again.
If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.
I can't log in to Microsoft Teams, what should I do?
If you are unable to log in to the Microsoft Teams desktop application
- Try logging in to Teams through a web browser at https://office.com.
- If you are able to log in, please refer to the instructions for "Microsoft Teams desktop application not working, what should I do?"
- Ensure that you have accepted the terms of use for cloud services. Instructions: Cloud Services.
- Make sure you are logging in with the correct format of your username (username@metropolia.fi, e.g., matmeik@metropolia.fi, not the email address).
- Enter your password carefully without relying on autofill. Make sure you haven't made any typing errors.
Try logging in with your password at https://oma.metropolia.fi. If you can't log in, reset your password and try again.
If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.
If I can't log in to Microsoft Teams using a web browser
- Ensure that you have accepted the terms of use for cloud services. Instructions: Cloud Services.
- Make sure you are logging in at the correct address: https://office.com.
- Verify that you are logging in with the correct format of your username (username@metropolia.fi, e.g., matmeik@metropolia.fi, not the email address).
- Try again using a browser's incognito or private window mode, and with a different browser.
- Enter your password carefully without relying on browser autofill. Make sure you haven't made any typing errors.
Try logging in with your password at https://oma.metropolia.fi. If you can't log in, reset your password and try again.
If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.
I can't log in to my Metropolia email on a web browser, what should I do?
If you are abroad
To access Metropolia email from abroad, currently, you can only do so through a VPN connection. Please refer to the announcement on OMA for detailed instructions on using a VPN connection.
- Please try again using a browser's incognito or private window mode, and with a different browser.
- Make sure you are logging in at the correct address: https://mail.metropolia.fi. Metropolia email can only be accessed through this specific address when using a web browser.
- Verify that you are logging in with the correct format of your username (just the short username, not the email address).
- Enter your password carefully without relying on browser autofill. Make sure you haven't made any typing errors.
Try logging in with your password at https://oma.metropolia.fi. If you can't log in, reset your password and try again.
If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.
I can't log in to my email using the Microsoft Outlook desktop application, what should I do?
If you are abroad
To access Metropolia email from abroad, currently, you can only do so through a VPN connection. Please refer to the announcement on OMA for detailed instructions on using a VPN connection.
- Try logging in to your email through a web browser at https://mail.metropolia.fi.
- Make sure you are logging in with the correct format of your username (just the short username, not the email address).
Enter your password carefully without relying on browser autofill. Make sure you haven't made any typing errors.
If you are able to log in, there may be an issue with the Outlook application settings.
Try repairing the email account and resetting the email account in the Outlook desktop application. Please find the instructions below.
How do I fix email account settings in the Outlook desktop application?
Open the "File" menu.
Open "Account Settings".
- Select your Metropolia email account.
Click on "Repair..." if the option is available.
- Follow the instructions provided.
Restart Outlook.
How do I reset my email account in the Outlook desktop application?
- Open the "File" menu.
- Open "Account Settings".
- Select your Metropolia email account.
- Click on "Remove".
- If Outlook prompts you to create a new location for your data, create it through the "Data files" menu by clicking on "New..."
Outlook will ask for confirmation to remove the account, respond with "Yes".
- Reconfigure your email account in Outlook carefully following the instructions: Setting up Email in the Outlook Desktop Application.
Remove the additional data file that you created in step 4a through the same menu from which you created it.
If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.
I can't log in to Adobe Creative Cloud services, what should I do?
Who does this apply to?
This guide is applicable only to staff members who have access to Creative Cloud services and students who have purchased a Creative Cloud license for themselves.
- Make sure you log in with the correct format of your username (email address: firstname.lastname@metropolia.fi).
- Enter your password carefully without relying on autofill. Make sure you haven't made any typing errors.
Ensure that you have given consent for data transmission to Adobe Creative Cloud services.
Login to the page https://amme.metropolia.fi/
Select "Omat tiedot" (My information).
Accept data transmission to Adobe and click on "Tallenna muutokset" (Save changes).
You may receive a notification that the changes could not be saved. You don't need to worry about it.
Within 30 minutes of granting access, you will receive an email confirming your access rights.
If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.
En pääse kirjautumaan Metropolian sisäiseen palveluun, mitä teen?
Metropolian sisäisiä palveluja ovat esimerkiksi oma.metropolia.fi, tietohallinto.metropolia.fi, elomake.metropolia.fi, moodle.metropolia.fi ja työasemiin kirjautuminen.
- Yritä uudestaan selaimen incognito- eli private-ikkunassa ja toisella selaimella.
- Varmista, että kirjaudut oikealla käyttäjätunnuksen muodolla palveluun (pelkkä lyhyt tunnus, esim. matmeik, ei sähköpostiosoite).
- Syötä salasana huolellisesti ilman selaimen automaattitäydennystä. Varmista, ettet tehnyt kirjoitusvirhettä.
- Yritä uudestaan.
If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.
En pääse kirjautumaan Zoom-videoneuvotteluohjelmaan, mitä teen?
Mitä teen, jos en pääse kirjautumaan Zoom-videoneuvotteluohjelman työpöytäversioon?
- Noudata huolellisesti kirjautumisohjeita.
- Syötä salasana huolellisesti ja varmista, ettet tehnyt kirjoitusvirhettä.
- Kokeile pääsetkö kirjautumaan salasanallasi https://oma.metropolia.fi-palveluun. Jos et, vaihda salasanasi.
Mitä teen, jos en pääse kirjautumaan Zoom-videoneuvotteluohjelman selainversioon?
- Noudata huolellisesti kirjautumisohjeita.
- Yritä uudestaan selaimen incognito- eli private-ikkunassa ja toisella selaimella.
- Syötä salasana huolellisesti ilman selaimen automaattitäydennystä. Varmista, ettet tehnyt kirjoitusvirhettä.
- Kokeile pääsetkö kirjautumaan salasanallasi https://oma.metropolia.fi-palveluun. Jos et, vaihda salasanasi.
If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.
En pääse kirjautumaan langattomaan eduroam-verkkoon, mitä teen?
Eduroamin toiminta
Eduroamin toiminta on laitekohtaista ja on mahdollista, että verkko ei toimi yksittäisellä laitteella vaikka olisit noudattanut ohjeita.
- Varmista, että noudatit ohjeita huolellisesti: WLAN-verkko eduroam.
- Varmista, että kirjauduit verkkoon oikealla käyttäjätunnuksen muodolla (tunnus@metropolia.fi).
- Syötä salasana huolellisesti ja varmista, ettet tehnyt kirjoitusvirhettä.
- Kokeile pääsetkö kirjautumaan salasanallasi https://oma.metropolia.fi-palveluun. Jos et, vaihda salasanasi.
If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.
En pääse kirjautumaan langattomaan metropolia-guest-verkkoon, mitä teen?
- Varmista, että noudatit ohjeita huolellisesti: WLAN-verkko metropolia-guest.
- Varmista, että kirjauduit verkkoon oikealla käyttäjätunnuksen muodolla (pelkkä lyhyt tunnus, ei sähköpostiosoite).
- Syötä salasana huolellisesti ja varmista, ettet tehnyt kirjoitusvirhettä.
- Kokeile pääsetkö kirjautumaan salasanallasi https://oma.metropolia.fi-palveluun. Jos et, vaihda salasanasi.
If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.
Did You Encounter a Problem?
Käyttäjätunnuksen aktivointi
Olethan aktivoinut käyttäjätilisi? Tili pitää aktivoida ennen kuin pääset kirjautumaan palveluihin. Jos et ole vielä aktivoinut tiliäsi, tee se ohjeiden Miten aktivoin käyttäjätunnukseni? mukaan. Käyttäjätunnus on mahdollista aktivoida viimeistään opintojen alkamispäivänä.
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Jos en ole Metropolian tutkinto-opiskelija
Jos olet ilmoittautunut yksittäiselle Metropolian kurssille ja sinulla on ongelmia tilisi aktivoinnissa tai et pääse kirjautumaan Metropolian palveluun, liitä palvelupyyntöön kopio sähköpostista, jossa sait ohjeet tunnuksen aktivoimiseen tai kirjautumiseen.
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
Contact method | Contact information |
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Form | |
Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
- Created by Atte Peltonen, last modified on 10.7.2023
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