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- Check if there are any error messages or warning lights on the multifunction device's display.
- If there is no apparent reason for the printing failure, restart the multifunction device.
If the device is out of paper, inform the building's reception services. Provide the following information:
- What is the device in question? (serial number)
- Which paper is out? (A4, A3, or both)
- The location of the device.
- What is the device in question? (serial number)
- If there is a paper jam in the device, try to resolve the issue yourself first. The multifunction device's display will show instructions for removing the jam.
- Follow the instructions.
- If you cannot clear the paper jam, inform the building's reception services.
- If the printer is out of paper or running out of color, you will see a special message on the display or uneven print results. Inform the building's reception services. Provide the following information:
- What is the device in question? (serial number)
- Which color is out?
The location of the device.
Note icon false title Muissa tapauksissa tee vikailmoitus tai palvelupyyntöIn other cases, make a fault report or service request. In other malfunction cases, if it concerns a Canon multifunction device, inform the building's reception services. For other devices, submit a service request to the helpdesk. Provide the following information:
- What is the device in question? (serial number)
- The error message displayed by the device
- The location of the device
- How the problem manifests
The steps you have taken to try to solve the problem.
Temporarily resolve the issue by
- trying another printer; check the location of another device from the page Device Locations
- printing directly from a USB drive
- printing from a browser via PaperCut - Web Print service (only possible for printing PDF files on A4 paper)
- printing from your smartphone, tablet, or laptop using the Mobility Print application.
- trying another printer; check the location of another device from the page Device Locations
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Instructions for formatting a USB drive to FAT32 format on WindowsOhjeet muistitikun alustamiseen FAT32-muotoon Windowsissa: How to Format a USB Drive to FAT32 on Windows 11 or Windows 10 (howtogeek.com). |
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Did You Encounter a Problem?
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If a specific Canon multifunction device is not working, or it is out of color or paper, report it primarily to the campus reception services. If it concerns a device other than Canon (e.g., HP or Epson printer), or if you cannot contact the reception services, submit a service request to the helpdesk. Provide the following information in the report or service request:
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Jos jokin tietty Canon-monitoimilaite ei toimi tai siitä on väri loppunut, ilmoita asiasta ensisijaisesti kampuksen aulapalveluihin. Jos kyseessä on jokin muu kuin Canon-monitoimilaite (esim. HP- tai Epson-merkkinen tulostin), tai jos et saa aulapalveluihin yhteyttä, tee palvelupyyntö helpdeskille. Kerro ilmoituksessa tai palvelupyynnössä
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Contact information for Metropolia campuses' reception services
| KampusCampus | PuhelinnumeroPhone Number | SähköpostiosoiteEmail Address |
|---|---|---|
| Myllypuro | 040 193 7758 | aulapalvelut.myllypuro@metropolia.fi |
| Arabia | 040 579 8403 | aulapalvelut.arabia@metropolia.fi |
| Karamalmi | 040 545 1572 | aulapalvelut.karamalmi@metropolia.fi |
| Myyrmäki | 040 545 1573 | aulapalvelut.myyrmaki@metropolia.fi |
Include Page Did You Encounter a Problem? Did You Encounter a Problem Miten toimin ongelmatilanteessa? Miten toimin ongelmatilanteessa?