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The role of user support is to assist in and promote the use of information techonology in learning, instruction and university support functions.
- User Support Service Concept explains how this is done.
The contact User Support simplyTo get help with IT problems, please do one of following:
- Visit a service point during opening hours.
- Make a service request to register your issue into the system and to communicate with the helpdesk from anywhere and anytime.
- For an urgent issue, call the service number during helpdesk operating hours.
All helpdesk personnel perform the same support functions, but they each have also their own areas of specialization.Helpdesk maintains a FAQ list, which helps in many IT problems.