Where can I obtain the BitLocker Recovery Key?

Applies to staff members

The information in this response is applicable to Metropolia employees only, not students.

  1. Go to the address bitlocker.metropolia.fi using a web browser.

  2. Log in with your short Metropolia username and password.





  3. Click the checkbox next to "I have read and understand the above notice."

  4. Click on "Continue."





  5. Enter the first eight characters of the 32-character BitLocker code provided by the locked computer into the "Recovery Key ID" field.
  6. Select the reason for requesting the code from the Reason menu.

  7. Click on "Get Key."




  8. Enter the received BitLocker Recovery Key into the locked computer.

How should I proceed in a troubleshooting situation?

  1. Restart your computer and the device where the issue is occurring. Try the function again.
  2. If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
  3. Try searching for a solution on the site of the IT Services by using the following search methods:
    1. navigation menu of the site (on the left)
    2. search machine of the wiki (right upper corner)
    3. a general search engine, for instance Google Search
    4. alphabetical index
    5. FAQ

If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.

Contact methodContact information
Ask AI-Bot Mikko 24/7

mikko.metropolia.fi

Form

hd.metropolia.fi

Email

helpdesk@metropolia.fi

Phone service+358 9 7424 6777 (weekdays from 8 am to 4 pm)


Mistä saan Bitlocker Recovery Keyn?

  • Created by Unknown User (attepel), last updated on 6.7.2023 1 minute read