Android phone setup (Metropolia Staff)
NOTE! Before you start…
Before following this guide, you must accept the cloud service terms as instructed. You will be able to log in to Microsoft cloud services with your account no later than two hours after accepting the terms. After that, you can begin setting up the phone according to this guide.
You do not need to sign in to the phone manufacturer’s own apps (e.g., Samsung or Nokia), even if the phone asks for a username and password.
Insert the SIM card into SIM slot number 1. If the SIM card is in the wrong slot, the phone cannot be registered in the remote management environment!
Make sure you can log in after changing your phone!
When you switch to a new phone, you will lose the MFA authentication information stored on your old device, which you need for logging in. Therefore, before changing your phone, make sure you have also enabled SMS authentication. After that, you can set up the Authenticator on your new phone.
Follow the instructions: How do I enable Microsoft Multi-Factor Authentication (MFA)?
Why didn't my new phone come with a charger?
Manufacturers no longer include chargers with new phones because, in most cases, the charger from your previous phone will also work with the new one. If you don't have a charger left over from your previous phone or a compatible charging cable, you can contact Helpdesk using the contact information provided below. Helpdesk will provide you with a new charging cable or charger.
You can also mention your charger requirement in the additional information field of your procurement request.
Instructional Video
20220203_132148_2.mp4
Instructions
1. Insert SIM card to SIM slot number 1.
Choose language and press Let’s go.
2. Choose Use mobile network for setup, then press Continue for Possible data charges.
3. Press next when it says that the device belongs to your organization.
4. Press Accept & continue to setup your work device.
5. Press Next to accept that your device isn’t private.
6. Uncheck Allow scanning and send usage and diagnostic data After that press more Then press Accept.
7. Uncheck Help make chrome better… Then press Accept & continue.
8. Login with your Metropolia username in form of username@metropolia.fi then press Next.
9. Press Set up
10. Choose your preferred screen lock, after that press Done.
11. Press “Install” then press Next.
12. Press Set up, then press Sign In.
13. Write your Metropolia password, then press Sign in.
14. Press Register.
15. Press Next to set up your Metropolia acces. After loading is don press Next again.
16. Press Android-Metropolia Staff Then press OK.
17. Press Done.
You’re done with the set up!
Did you encounter a problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
| Contact method | Contact information |
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| Ask AI-Bot Mikko 24/7 | |
| Form | |
| Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |