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This answer concerns Metropolia staff, not students. |
How do I get user support for an event held during regular working hours?
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There is no separate contact person or preparation involved for these occasions. The user ensures in advance that the equipment and other facilities are functioning properly and contacts the helpdesk if necessary, following the normal practice. |
If the event is particularly important or involves something exceptional that requires user support, such as a special technical solution, the helpdesk will consider providing user support on a case-by-case basis.
In such a situation, submit a service request to the helpdesk following good practice, describing the event, and justifying the need for user support.
How can I involve user support in events held outside regular working hours?
If the event is particularly important or involves something exceptional that requires user support, such as a special technical solution, the helpdesk will consider providing user support on a case-by-case basis.
In such a special case, submit a service request to the helpdesk following good practice, describing the event, and justifying the need for user support.
Additionally, when the event takes place outside regular working hours, find out if your unit is prepared to cover overtime pay in case a member of the helpdesk staff takes care of the technical support for the event. Include this information in the service request.
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Overtime should also include the necessary pre-preparation, which typically takes at least one hour, and the post-event work time (usually at least half an hour). However, these times can vary significantly on a case-by-case basis, so the initial and final preparations may take much more time. |
Miten saan käyttäjätuen mukaan tapahtumaani?