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Before making the service request:
If the problem is not resolved, proceed to create the service request: Take a full-screen screenshot of the problem situation in advance. |
- Go to the address https://hd.metropolia.fi.
- If you want, you can change the language of the website from the top right corner of the page.
- Log in to the service with your Metropolia username (only the short username without the @metropolia.fi extension).
- Fill in all the information on the form. Providing a detailed description of the issue will speed up the service.
Field Data Description Location Campus address. Room number If the problem occurs when using a device in a specific location (e.g. desktop computer, projector). Workstation name The name of your computer, if you are using a computer owned by Metropolia. Title Service or software The name of the service or software you are using.
Descriptive sentence NOT LIKE THIS: "Problem with computer".
BUT THIS: "The browser version of Office 365 gives me an error message when I try to sign in at www.office.com"
Kuvaus Actions before the service request Tell us if you have restarted the machine/device and tried the function with another browser and in an incognito/private window.
What?
Describe the problem you are trying to solve or what kind of help you need. When? Tell us when the issue occurred and if it has occurred before.
Which devices? Let us know if the issue occurs on machines other than your own.
Browser or desktop application? Let us know if the issue occurred on the program's browser version, desktop version, or both.
Error message Provide any error message along with error codes, if applicable.
Liitetiedostot Screenshot Always attach a full-screen screenshot of the issue. It is important to capture the entire screen, including the browser address bar, toolbar icons, and other details, as they often contain important information that helps in troubleshooting.
- Send your request by clicking the Send button at the bottom right corner.
- Log out by clicking your name at the top of the page.
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How do I create a service request via email?
It is recommended to create a written service request through the hd.metropolia.fi website whenever possible. If for some reason you cannot log in to the system, you can create a written service request via email at helpdesk@metropolia.fi.
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Before making the service request:
If the problem is not resolved, proceed to create the service request: Take a full-screen screenshot of the problem situation in advance. |
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Before making the service request:
If the problem is not resolved, proceed to create the service request by phone. |
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- Call the Helpdesk phone service: Tel. +358 9 7424 6777 (weekdays from 8 am to 4 pm).
- Provide basic information clearly at the beginning of the call.
- State your name and email address.
- Mention which campus you are located at.
- Specify whether you have restarted the computer/device, and in case the issue is related to a browser-based program, whether you have tried the function on a different browser or in an incognito or private window.
- Briefly describe the problem.
- Answer the Helpdesk's questions and follow their instructions.
- If the issue cannot be resolved over the phone, we will arrange on-site assistance as soon as possible.
Miten luon hyvän palvelupyynnön, johon saan varmiten nopean ja oikean vastauksen?