- Restart
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- your computer
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- and the device
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If restarting the devivce does not solve the problem, contact Helpdesk.
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- where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
Contact method | Contact information |
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Form |
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+358 9 7424 6777 ( |
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weekdays from 8 am to 4 pm) |