IT Services

1. The employee and the employer sign the contract.
2. The employer sends the personal data needed by IT Services to the contact person. Required information:

   • first names, last name, identity number, title (finnish and english), validity time for the username.

   • For exchange teachers' user accounts, also mother tongue and nationality
3. The contact person checks the information and submits it to the Metropolia Helpdesk.
4. Helpdesk creates the user account and sends the account details to the contact person.
5. The employee activates the new user account via netbank identifiers or mobile certificate.

User Accounts at Pop & Jazz Conservatory, The Helsinki Conservatory of music and the Heltech staff user account acquisition process

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If neither of the proposed ways are possible, Metropolia IT Services sends the account slip to the contact person who gives it to the employee.The user activates the account 

http://activation.metropolia.fi

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,accepts the terms of use

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and changes the password. The activation password is valid for 45 days, after that you have to get a new activation password. Instructions for getting a new activation password are same in case of forgotten password.

Contact persons

The Helsinki Conservatory of music
Maria Hyvärinen

• Harri Pellikka (

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• harri.

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• pellikka(at)konservatorio.fi)
• substitute

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• during vacations etc. Maria Hyvärinen (maria.hyvarinen(at)konservatorio.fi)

Pop & Jazz Conservatory
Seija Erikkilä

• Sanna Marjanen (

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• sanna.

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• marjanen(at)popjazz.fi)

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• substitute during vacations etc. Jyrki Hautamäki (jyrki.hautamaki(at)popjazz

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Helsinki City College of Technology, Käpylä educational unit, Laboratory sciences

1. The employee and the supervisor sign the contract.
2. The supervisor transmits the personal data needed by IT Services to the contact person.
3. The contact person checks the information and submits it to the Metropolia Helpdesk.
4. Metropolia IT Services sends the account slip to the contact person who gives it to the employee.
5. The user activates the account:
   • http://activation.metropolia.fi
   • accepts the terms of use
   • changes the password

Contact person

 Helsinki City College of Technology, Käpylä educational unit, Laboratory sciences

• Sirpa Kaipiainen (sirpa.kaipiainen(at)edu.hel.fi)

...

• )

 Your contact person is usually the person from whom you received your account slip at Metropolia.

1. Contact person transmits the needed information to Metropolia Helpdesk.
   • first name, last name, social security number, function where account is need for, validity
   • In addition, users who act in Metropolia departments title, main department and Metropolia internal phone number.
2. Metropolia Helpdesk sends the account slip to contact person.
3. Contact person checks user's identity, and gives the account slip to user.
4. User activates the account following the instructions on the account slip.

User account is locked

If your user account is locked, contact your contact person.

Forgotten passwords

You can get a new password only by visiting personally a Helpdesk service point or your contact person.

Please, be ready to provide an official document as proof of identity.

We cannot send passwords by e-mail or SMS!

Forgotten passwords

PopJazzin ja Hgin Konservatorion henkilökuntaKumppaniorganisaatioiden henkilökunnan tunnuslaput