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If multi-factor authentication is preventing you from logging in, please refer to the instructions in Multi-factor authentication prevents login. What should I do? |
How do i solve a login problem?
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I can't log in to any of Metropolia's services, what should I do?
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Please note that there is a delay between accepting the terms of use for cloud services and the activation of the services. In Microsoft cloud services, the delay is approximately 2 hours, while in Google cloud services, it is around 2-4 hours. |
- Make sure that you have activated your user account, during which you accepted the terms of use for cloud servicesand conditions (including the Terms and Conditions for the Cloud Services), and waited long enough for the cloud services to be fully activated. Instructions: Cloud Services.
- Try again using a browser's incognito or private window mode, and with a different browser.
- Ensure that you are logging in with the correct format of your username (username@metropolia.fi, e.g., matmeik@metropolia.fi, not the email address).
- Enter your password carefully without relying on browser autofill. Make sure you haven't made any typing errors.
Try logging in with your password at https://oma.metropolia.fi. If you can't log in, reset your password and try again.
Error message: "Another account from your organization is already signed in on this computer."
Follow the instructions on this page: Another account from your organization is already signed in on this computer.
If the problem persists, please refer to "Did You Encounter a Problem?" for further instructions.
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- Try logging in to Teams through a web browser at https://office.com.
- If you are able to log in, please refer to the instructions for "Microsoft Teams desktop application not working, what should I do?"
Ensure Make sure that you have activated your user account, during which you accepted the terms of use for cloud servicesand conditions (including the Terms and Conditions for the Cloud Services), and waited long enough for the cloud services to be fully activated. Instructions: Cloud Services.
Info title Delay in service activation Please note that there is a delay between accepting the terms of use for cloud services and the activation of the services. In Microsoft cloud services, the delay is approximately 2 hours, while in Google cloud services, it is around 2-4 hours.
- Make sure you are logging in with the correct format of your username (username@metropolia.fi, e.g., matmeik@metropolia.fi, not the email address).
- Enter your password carefully without relying on autofill. Make sure you haven't made any typing errors.
Try logging in with your password at https://oma.metropolia.fi. If you can't log in, reset your password and try again.
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If I can't log in to Microsoft Teams using a web browser
Ensure Make sure that you have activated your user account, during which you accepted the terms of use for cloud servicesand conditions (including the Terms and Conditions for the Cloud Services), and waited long enough for the cloud services to be fully activated. Instructions: Cloud Services.
Info title Delay in service activation Please note that there is a delay between accepting the terms of use for cloud services and the activation of the services. In Microsoft cloud services, the delay is approximately 2 hours, while in Google cloud services, it is around 2-4 hours.
- Make sure you are logging in at the correct address: https://office.com.
- Verify that you are logging in with the correct format of your username (username@metropolia.fi, e.g., matmeik@metropolia.fi, not the email address).
- Try again using a browser's incognito or private window mode, and with a different browser.
- Enter your password carefully without relying on browser autofill. Make sure you haven't made any typing errors.
Try logging in with your password at https://oma.metropolia.fi. If you can't log in, reset your password and try again.
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