IT Services

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1. Ensure that the camera cover on your computer is open and that the camera is not disabled through a specific switch or key (only on some models).
2. Make sure that video transmission is enabled in the application settings.
   1. Klikkaa ohjausrivin Camera/Kamera-kuvaketta, kunnes näet pelkän kamera-kuvakkeen ilman poikkiviivaa.
      
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3. Verify that the correct camera is selected in the application settings.
   1. Click on the three dots (More) at the top.
   2. Select Settings.
   3. Choose Device settings.
      
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   4. Check that the correct camera is selected from the dropdown menu below the Video Settings text.
      
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4. Close any other applications that may be using your camera (such as Skype or FaceTime).

5. If you are using an external camera:

   1. Try disconnecting and reconnecting it.
   2. Switch the application to use your computer's internal camera.
   3. Try using the external camera on another device. If it doesn't work there either, it may be a hardware issue.
6. Ensure that the application has permissions to use the camera.
   
   1. Open the Windows 10's Settings app.
   2. Find and open "Choose which apps can access your camera."
      
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   3. At the bottom of the page, there is a toggle button for "Allow desktop apps to access your camera." Turn this setting On.
      
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7. Make sure that the meeting organizer has not blocked the video from being displayed.

8. Ensure that your internet connection is functioning properly. A slow or intermittent connection can affect the visibility of your camera to others.

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I can't create Teams meetings from the Outlook desktop application, what should I do?

1. Varmista, että olet kirjautunut Teamsiin Metropolia-tunnuksillaEnsure that you are logged into Teams and Outlook with your Metropolia credentials.
2. If you are not, switch to using Metropolia credentials for login.
3. Restart Teams and Outlook.
   1. Right-click on the Teams icon in the system tray at the bottom right of the screen.

   2. Select 'Quit.'

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   3. In Outlook, open File-menu and click 'Exit' from the bottom.
   4. Open Teams and Outlook.
4. Try again to create a Teams meeting from the Outlook application.
5. If the issue persists, follow the instructions on the page Teams-tapaamiskutsupainike Outlookiin (only in Finnish).

6. If this still doesn't help, reinstall Teams following the provided instructions.

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