We have a new employee named Mikko. He is an AI-based chatbot who understands your questions and instantly provides a precise answer tailored just for you.
Mikko is not just any chatbot. Most of today's chatbots simply retrieve answers from their answer banks using keywords from your question, and sometimes they fail. However, Mikko is based on far more advanced, modern AI technology.
Mikko doesn’t just perform searches within its material based on the words in your question. Instead, its answers feel like the result of human-like, intellectual reasoning. The bot "understands" your question and combines pieces of information to craft a precise answer just for that. That’s why Mikko outperforms many other chatbots. It is a real help to you.
Ask in your own language
Mikko will answer your question in your own language. Mikko truly knows dozens of different languages, including most of the widely spoken ones, rather than producing awkward machine translations.
Chat as if you were talking to a person
Mikko doesn’t just answer your question; you can also continue the conversation with him. If you need clarification on a specific detail from Mikko’s response, just ask him. If you want to refine your question or provide additional information to Mikko, do so. You can converse with Mikko as if you were talking to a person.
Is Mikko perfect?
Mikko is not perfect, but usually, he answers correctly when it comes to IT-related questions about Metropolia. Mikko adds references at the end of his answers, which you can click to verify the information from the original, easy-to-read source.
Is it better to contact the Helpdesk instead?
No. The Helpdesk is happy to assist you, but chatbot Mikko often provides a more precise and easily understandable answer than a human. Mikko responds to you immediately, so you don’t have to wait in the Helpdesk service request queue. The Helpdesk also uses Mikko to assist you more quickly and efficiently. If you send your question to the Helpdesk, you might receive a response generated by the Mikko chatbot. You could have gotten that answer faster by asking Mikko directly. Mikko is available 24/7.
Yes, there are situations where a human is needed. Still, try Mikko first and be surprised! Mikko might solve your problem in situations where you never thought you could manage without human help. Give Mikko a chance before picking up the phone or submitting a service request.
Handling personal data and privacy
Chatbot Mikko is designed to answer your questions on a general level, not with your personal data. It is not intended to process your or anyone else’s personal data. Do not input your or others’ personal information into the chatbot. This would constitute unnecessary personal data processing, contrary to the data minimization principle outlined in the EU General Data Protection Regulation. Mikko operates in Microsoft’s cloud service and adheres to Metropolia’s cloud service terms.
Future plans
The newly launched Mikko is the first version. Mikko and its interface will continue to be developed. One possible future change is that the service request form and Mikko will be easily accessible from the same webpage. In that case, the service request submission and the chatbot would work conveniently side by side, eliminating the need for multiple webpages.
Provide feedback
We are happy to receive feedback on Mikko, especially when there are mistakes or gaps in its responses. Feedback helps us improve Mikko and its source material so that it can answer better in the future. In many cases, the corrections we make based on your feedback take effect shortly after you submit it. We then test whether Mikko answers the same question correctly afterward. We will also inform you about what changes we made based on your feedback and how it affected Mikko’s responses. You can provide feedback to the Helpdesk using the contact information below.
Best regards,
Helpdesk
In case of any inquiries related to this announcement or other IT matters at Metropolia, please contact the Helpdesk as follows:
Phone service: +358 9 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Frequently Asked Questions: https://itservices.metropolia.fi/FAQ
Ask Mikko Anything (AMA): https://mikko.metropolia.fi
The break is due to the update of the system.
We are currently experiencing ongoing issues that, despite our best efforts, have not been resolved. Therefore, the new services installed last week (capacity booking for work schedule planning, kapasiteettivaraus) will be temporarily disabled while we further investigate the cause of the problem.
We're sorry for inconvenience and thank you for patience.