How do I change my password?

If I don't remember my password.

Changing the password with bank credentials or mobile ID

Change your password primarily using your bank credentials or mobile ID following the instructions provided in the Activation and password change using bank credentials or mobile ID guide.

If you don't have Finnish bank credentials or mobile ID, change your password using the activation code or activation slip according to the instructions provided in the Activation and password change using bank credentials or mobile ID guide.

For detailed role-specific instructions on obtaining the activation slip, please refer to the Forgot Password page. If you are a student at Metropolia University of Applied Sciences, please visit the student and applicant services customer service point. 
Remember to bring your identification card when collecting the activation slip.

Please note that delivering the activation slip via registered secure mail is only possible if you reside outside the Helsinki metropolitan area.

If you are participating in training provided by Metropolia University of Applied Sciences through your employer in Moodle and you have created your username at https://koulutustunnus.metropolia.fi, you can change your password at https://koulutustunnus.metropolia.fi/password.

If I remember my password

If you remember your current password, please change it at  https://amme.metropolia.fi.

How do I proceed in case of an issue?

  1. Restart your computer and the device where the issue is occurring. Try the function again.
  2. If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
  3. Try searching for a solution on the site of the IT Services by using the following search methods:
    1. navigation menu of the site (on the left)
    2. search machine of the wiki (right upper corner)
    3. a general search engine, for instance Google Search
    4. alphabetical index
    5. FAQ

If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.

Contact methodContact information
Ask AI-Bot Mikko 24/7

mikko.metropolia.fi

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hd.metropolia.fi

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helpdesk@metropolia.fi

Phone service+358 9 7424 6777 (weekdays from 8 am to 4 pm)

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