Scan Files Using WithSecure
WithSecure is a Finnish company providing cybersecurity solutions, formed when F-Secure split into two companies in June 2022. WithSecure focuses on providing solutions for businesses, while F-Secure focuses on consumers. Metropolia uses WithSecure Antivirus on Windows devices.
Scan a folder or a file
1. Right-click the folder/file. Select "Show more options."
2. Select "Scan for malware"
Scan the computer
1. Open WithSecure by clicking "Show hidden icons" on the taskbar near the clock.
2. After this select "WithSecure."
3. Select "Manual scanning" and "Malware scan."
4. Scan running.
5. Scan completed.
If viruses or other malware are found, you must report it to the Helpdesk by submitting a ticket, even if the scan indicates that the removal was successful.
Did you encounter a problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
| Contact method | Contact information |
|---|---|
| Ask AI-Bot Mikko 24/7 | |
| Form | |
| Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |