Windows 11 update in the summer or during the update weekend
Alternative for the reservation calendar: update in the summer or during the update weekend
The Helpdesk has announced that everyone must book a time in the reservation calendar for their work laptop's Windows 11 update. However, the Helpdesk now also offers a new alternative option: you can register using a separate form for
- the weekend update, which will take place from April 25, 2025, to April 28, 2025 (the laptop must be dropped off by April 25, 2025, at 3:00 PM latest at the selected campus lobby services).
- the summer update (the laptop must be dropped off by June 27, 2025, at 3:00 PM latest at the selected campus lobby services).
A loan laptop will not be available for the weekend or summer update!
Instructions for updating Windows 11 via the reservation calendar on the page How can I get Windows 11 on my Metropolia laptop?
Read the instructions first and fill out the form!
Before you can bring your laptop in for the update, you must:
- Back up your files according to the instructions below.
- Fill out the registration form as instructed below.
You cannot bring your laptop directly to the Helpdesk. We appreciate your careful reading and strict adherence to the instructions. This ensures we can update a large number of laptops efficiently and in an organized manner.
Your will be wiped during installation!
All laptops will be wiped during installation. Copying files from the local hard drive to your Z-drive or another storage location is your own responsibility. If you have any questions about copying and storing files, please contact Helpdesk well in advance of your scheduled update time.
WHEN YOU BRING YOUR COMPUTER FOR UPDATING, IT WILL BE WIPED WITHOUT SEPARATE PERMISSION! HELPDESK DOES NOT PERFORM BACKUPS DURING THE UPDATE PROCESS, SO YOU MUST TAKE CARE OF IT YOURSELF IN ADVANCE. THIS PROCEDURE CANNOT BE ALTERED, EVEN IF YOU HAVE REQUESTED BACKUP SERVICES FROM HELPDESK THROUGH A SEPARATE SERVICE REQUEST. BY LEAVING YOUR LAPTOP FOR UPDATING, YOU ACCEPT THESE TERMS.
Schedule
Weekend:
- April 25 – April 28. The laptop must be dropped off by April 25 at 3:00 PM latest at the selected campus lobby services .
- The updated laptop will be available for pickup from lobby services after 10:00 AM on April 28.
Summer:
- The laptop must be dropped off by June 27 at 3:00 PM latest at the selected campus lobby services .
- The updated laptop will be available for pickup from lobby services after 10:00 AM on August 4.
Steps to Follow
1. Ensure Your Files Are Safe
Your computer will be wiped during the update, and all files stored on its hard drive will be lost. Save your files in a secure location, such as:
Your Z-network drive (This is your home directory, which is regularly backed up by IT Services.)
Metropolia network drives, such as the U-drive (shared files), which is also regularly backed up.
Microsoft OneDrive or Google Drive (These are not backed up by IT Services, so make your own backup to your Z-drive or an external hard drive!)
You can find more information about file storage on the IT Services website.
If you have saved bookmarks in your browser, remember to back them up as well.
Ensure that all important files are stored in one of the locations mentioned above before handing over your computer to Helpdesk. Since the installations are done in batch processing, Helpdesk will not be able to assist with file storage during the update. If you need assistance, submit a service request at https://hd.metropolia.fi or call +358 9 7424 6777.
How to check OneDrive
- If you have set up OneDrive to automatically sync files from your hard drive, verify that they are available in OneDrive.
- Go to https://metropoliafi-my.sharepoint.com/ and log in using your credentials in the format username@metropolia.fi. Navigate to My Files.
- Here, you can view all files stored in OneDrive. Check to ensure your files are backed up. If any files are missing, upload them by clicking New in the upper-left corner and selecting either Upload folder or Upload files.
Use your Z-drive as the primary storage location, as it is backed up, unlike OneDrive.
2. Register for the update using the form
- Fill out the registration form at https://forms.office.com/e/19URCML6Nz .
- Log in using your Metropolia credentials (username@metropolia.fi ).
- Select the weekend update or summer update.
- Choose the week when you will drop off your laptop.
- Select the campus where you want to deliver your laptop for the update.
- Enter the name of the laptop to be updated in the form. You can usually find it on a sticker on the back of the laptop, such as "AR-USERNAME-7450". You can also check the laptop name by typing "pc name" into the Windows search bar.
- If you want to cancel your reservation, contact the Helpdesk using the contact details at the bottom of the page.
3. Drop off your laptop at the designated location
- Clearly write your name on a piece of paper along with the text "Windows 11 Weekend" or "Windows 11 Summer" , depending on your chosen option.
- Attach the paper securely to your laptop so that it does not come off. A regular POST-IT sticky note is not sufficient.
- Deliver your laptop without the charger by 3:00 PM on either April 25 or June 27 , depending on your selected option, to the lobby services of your chosen campus.
- We do not provide loan laptops for the weekend and summer updates!
4. Pick up your updated laptop
Your updated laptop will be available for pickup from lobby services at your chosen campus on:
- April 28 at 10:00 AM (for the weekend update)
- August 4 at 10:00 AM (for the summer update)
Schedule
The updates for staff laptops must be completed by the end of June 2025. Microsoft is discontinuing support for Windows 10. By updating all computers by the deadline, the User Support team ensures that everyone has a functioning work device when the busy autumn semester begins.
Significant Usage Restrictions for Windows 10 in October
In October 2025, we will impose significant usage restrictions on computers still running Windows 10. If your computer is not updated by then, its reliability and efficiency as a work tool can no longer be guaranteed. These measures are necessary to maintain appropriate security as Microsoft ends support for Windows 10 and to ensure all updates are completed on time. The purpose of all these actions is to ensure the functionality of work devices at the start of the autumn semester.
Did You Encounter a Problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
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