Alternative for the reservation calendar: update in the summer

The Helpdesk has announced that everyone must book a time in the reservation calendar for their work laptop's Windows 11 update. However, the Helpdesk now also offers a new alternative option: you can register using a separate form for

• the summer update (the laptop must be dropped off by June 27, 2025, at 3:00 PM latest at the selected campus lobby services).

A loan laptop will not be available for summer update!

Instructions for updating Windows 11 via the reservation calendar on the page How can I get Windows 11 on my Metropolia laptop?

Read the instructions first and fill out the form!

Before you can bring your laptop in for the update, you must:

• Back up your files according to the instructions below.
• Fill out the registration form as instructed below.

You cannot bring your laptop directly to the Helpdesk. We appreciate your careful reading and strict adherence to the instructions. This ensures we can update a large number of laptops efficiently and in an organized manner.

Schedule

Summer:

• The laptop must be dropped off by June 27 at 3:00 PM latest at the selected campus lobby services .
• The updated laptop will be available for pickup from lobby services after 10:00 AM on August 4.

Steps to Follow

1. Ensure Your Files Are Safe

Your computer will be wiped during the update, and all files stored on its hard drive will be lost. Save your files in a secure location, such as:

• Your Z-network drive (This is your home directory, which is regularly backed up by IT Services.)

• Metropolia network drives, such as the U-drive (shared files), which is also regularly backed up.

• Microsoft OneDrive or Google Drive (These are not backed up by IT Services, so make your own backup to your Z-drive or an external hard drive!)

You can find more information about file storage on the IT Services website.

If you have saved bookmarks in your browser, remember to back them up as well.

Ensure that all important files are stored in one of the locations mentioned above before handing over your computer to Helpdesk. Since the installations are done in batch processing, Helpdesk will not be able to assist with file storage during the update. If you need assistance, submit a service request at https://hd.metropolia.fi or call +358 9 7424 6777.

2. Register for the update using the form

1. Fill out the registration form at https://forms.office.com/e/19URCML6Nz .
2. Log in using your Metropolia credentials (username@metropolia.fi ).
3. Select summer update.
4. Choose the week when you will drop off your laptop.
5. Select the campus where you want to deliver your laptop for the update.
6. Enter the name of the laptop to be updated in the form. You can usually find it on a sticker on the back of the laptop, such as "AR-USERNAME-7450". You can also check the laptop name by typing "pc name" into the Windows search bar.
7. If you want to cancel your reservation, contact the Helpdesk using the contact details at the bottom of the page.

3. Drop off your laptop at the designated location

1. Clearly write your name on a piece of paper along with the text "Windows 11 Summer."
2. Attach the paper securely to your laptop so that it does not come off. A regular POST-IT sticky note is not sufficient.
3. Deliver your laptop without the charger  by 3:00 PM on June 27 to the lobby services of your chosen campus.
4. We do not provide loan laptops for summer updates! 

4. Pick up your updated laptop

Your updated laptop will be available for pickup from lobby services at your chosen campus on:

• August 4 at 10:00 AM (for the summer update)

Schedule

The updates for staff laptops must be completed by the end of June 2025. Microsoft is discontinuing support for Windows 10. By updating all computers by the deadline, the User Support team ensures that everyone has a functioning work device when the busy autumn semester begins.

Significant Usage Restrictions for Windows 10 in October

In October 2025, we will impose significant usage restrictions on computers still running Windows 10. If your computer is not updated by then, its reliability and efficiency as a work tool can no longer be guaranteed. These measures are necessary to maintain appropriate security as Microsoft ends support for Windows 10 and to ensure all updates are completed on time. The purpose of all these actions is to ensure the functionality of work devices at the start of the autumn semester.

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