If my work computer's Office prompts for activation upon startup or cannot find a license, what should I do?
Applies to staff
The information provided is applicable to Metropolia staff members only, not students.
- Open a VPN remote connection.
Launch an Office program such as Word or any other Office application.
The license should activate. If it doesn't, please follow the instructions on the Windows and Microsoft Office Activation Remotely page.
Did You Encounter a Problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
Contact method | Contact information |
---|---|
Ask AI-Bot Mikko 24/7 | |
Form | |
Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
Työkoneeni Office pyytää käynnistyessään aktivointia tai ei löydä lisenssiä, mitä teen?
- Created by Unknown User (attepel), last modified on 10.7.2023
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