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  1. Make sure you have an active VPN connection if you are not on campus.
  2. Ensure that you have used the correct path. It should be in the format \\metroarch\something (for Windows computers) (or SMB://metroarch/something for Mac computers).
  3. Open the directory.
    1. Open the File Manager/Resource Manager.

    2. Enter the path in the address bar.




    3. Press the Enter key.
    4. Enter your username and password.

Did You Encounter a Problem?

  1. Refer to the instructions on the Sensitive data server (Metroarch) page.
  2. If your issue is not resolved, submit a service request to the helpdesk. Include the following information in the service request:
    1. Are you on campus?
    2. Did you use a VPN connection?
    3. From whom did you receive the information that you were given access rights to the specified location on the metroarch server?
    4. Your computer's IP address. (Check this by going to
  3. Perehdy ohjeisiin sivulla Sensitiivisen aineiston palvelin (metroarch).
  4. Jos ongelmasi ei ratkea, tee palvelupyyntö helpdeskille. Liitä palvelupyyntöön myös seuraavat tiedot:
    1. Oletko kampuksella?
    2. Käytitkö VPN-yhteyttä?
    3. Keneltä olet saanut tiedon siitä, että sinulle on annettu käyttöoikeudet kyseiseen sijaintiin metroarch-palvelimella?
    4. Tietokoneesi IP-osoite. (Tarkista tämä menemällä selaimella osoitteeseen https://ip.metropolia.fi in your browser.)
    5. Koko ruudun kuvaruutukaappaus vikatilanteesta.
    6. A full-screen screenshot of the problem situation.
    7. Any error messageMahdollinen virheilmoitus.

Include Page
Did You Encounter a Problem?
Did You Encounter a Problem?

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