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- Create a new service request at https://hd.metropolia.fi.
- Complete the service request according to good practice.
- Send the service request.
Open the confirmation message you received at https://mail.metropolia.fi. The subject of the message will be in the format "Palvelupyyntönne/Your service request [Metropolia 452148] "Noudatin ohjeita"."
- From the drop-down menu, select "Reply" (or "Reply all" next to the "Reply" text).
Drag the forwarded message into the reply message.
- Write in the message field that you are sending the message as an attachment and briefly describe its content.
- Send the message.
The received message is now attached to the service request you created.
When creating a new service request via email
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How do I attach the received email as an attachment to the service request using the Outlook desktop application?
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