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User support is responsible for keeping the workstations, laptops and printers of the students and staff in good working order and up-to-date. The hardware is intended to be at most five years old. The so called laboratory computers and computers accompanying various devices are not the responsibility of user support.


User support service is built on Requeste, the request management system at which ensures that all requests are processed. In addition, Helpdesk Call Center  and Helpdesk service points with opening hours are available is available.

Käyttäjätuen palvelukonsepti