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- Go to the Procurement Forms and select Phones and Subscriptions.
- Log in to the form.
- Fill out the form and click save.
- Wait for your case to be processed.
- During processing, you may receive clarifying inquiries about your case.
- The helpdesk will notify you when the device is ready for pickup.
Filling out the procurement form creates a service request in Requeste. While your case is being processed, you can track and comment on it by logging in at hd.metropolia.fi, selecting > Browse Cases > choose the desired case type.
Note: The same form is used to apply for a subscription for a new phone.
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Lost or Stolen Mobile Phone
- If a mobile phone is lost or stolen, immediately contact Metropolia’s phone service at +358 9 7424 6777 (Mon-Fri 8 am - 4 pm), or at other times Elisa’s business customer service at +358 10 80 4400 (or from abroad +358 10 80 4400) and request to temporarily close the subscription.
- If you call Elisa’s business customer service, remember to also notify Metropolia’s phone service about closing the subscription, from where you can get, for example, a temporary phone and subscription.
- File a police report at: https://asiointi.poliisi.fi/fi/yksityis/rikos
- Send a scanned copy of the police report by email to helpdesk@metropolia.fi.
- IT Services will forward a copy of the police report to the operator for device closure, as the police do not provide it.
- Once the police report has been submitted to the employer, a new phone can be procured.
- Instructions on Elisa’s website.
- You can also block the use of Elisa’s business subscription by logging into OmaElisa for Businesses.
Liability for Damages
If the recipient of the mobile phone benefit negligently breaks or loses a mobile phone owned by Metropolia, they are liable for the damage caused. The procurement of a new phone follows the IT equipment procedures.
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