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- Try logging in to the laptop using both your old and new passwords. If you can't log in with either password:
- Go to https://password.metropolia.fi and change your password again.
- Connect your laptop to a docking station on campus if possible.
- Wait a few minutes.
- Try logging in to the laptop with the new password.
- If you still can't log in to your laptop, try logging in to another Metropolia computer, such as a desktop computer at the campus workstation.
- Submit a service request to the helpdesk. In your request, mention whether you were able to log in to another Metropolia computer with your new password.
- Connect the device to the Metropolia network and wait.
- Ensure that the network connection is working if you are on campus.
- If you are off-campus, establish a VPN connection using the StaffManaged profile.
- Manually update the login credentials on your computer.
Open a VPN connection using the StaffManaged profile if you are off-campus.
- Press and hold the shift key while right-clicking on an application icon, such as Google Chrome, on the desktop.
- Select Run as different user.
Log in to the window that opens with your short Metropolia username (not your email address) and your new password.
- Restart the computer.
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