Students,
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Staff and Partner Organization User's Password Reset Using Netbanking ID or Mobile Certiticate
Activate your user account using a netbank user ID or a mobile certificate.
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Training user ID
If your employer enrolled you in a training organized by Metropolia, and you have created a user ID at https://koulutustunnus.metropolia.fi, you can reset your password at https://koulutustunnus.metropolia.fi/password.
Other ways to reset a password - if you do not have a netbanking ID, or a mobile certificate, or if you have an external user ID
Staff
Retrieve a new password from Human Resources services.
Students
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, users in partner organizations and external user's
Pickup from helpdesk Helpdesk service point
You can retrieve a new password from any Metropolia helpdesk Helpdesk service point, during opening hours. Service points and opening hours can be checked at the IT Services webpage.
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Registered letter is only an option for those living outside of Greater Helsinki.
There are several Metropolia units in the area of Greater Helsinki, from which you can get a new password as explained in paragraps paragraphs 1-3 .
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In order to receive your new password, you will need to prove your identity. Remember to take with you a valid ID card, passport, driving license etc.
We will never send a new password by email or text message!
Email or SMS communication is unsafe and easily accessible by others, so select one of the previous safe options to get your new passwordWe wish to provide all Metropolia users with an information-secure environment. Unfortunately, email and SMS communications are not safe means for sending passwords. To serve you as well as possible we offer the above service alternatives for delivering passwords.
More information
If you face password related problems, don’t hesitate to ask help via Metropolia’s request system. Check also Helpdesk’s contact information.
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