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If the address refers to a sender other than what is claimed in the sender's name, the message is likely a scam. However, sometimes it is also possible to forge the sender's address, or messages may have been sent from a hacked email account. Therefore, the sender's address may also look genuine, even if it is a scam message. For this reason, it is important to always look at the message as instructed in sections 1 and 2.
4. Ask Helpdesk
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If you are unsure about the authenticity of a message or need help identifying the authenticity, please contact the Helpdesk telephone service, 09 7424 6777 or by making a service request at https://hd.metropolia.fi. It is better to be sure of this than to be the target of a scam. The Helpdesk is very happy to help with these matters. Early notification of phishing will help IT Management Services prevent phishing from continuing.
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