Mac Outlook problems and solutions
Most common Outlook problems and suggestions to problem solving.
PROBLEM: The Outlook application closes down abruptly.
The application crashes several times a day and gives the following error message:
SUGGESTED SOLUTION 1: Reboot the workstation.
Often the problems with applications and the operating systems are caused by the workstation having been running for a long time without a reboot.
This is often the case especially with laptops which are commonly put to sleep mode instead of being shut down.
SUGGESTED SOLUTION 2: Fix the Office Identity file
1. Close all running programs
The fastest way to close programs is by logging out of the user account.
Logg out by selecting "Log Out <user_name>" from the Apple menu.
2. Log in with your user ID.
Make sure that the Outlook application is not running.
3. Make a copy of your current Office Identity profile
In Finder, go to "/Users/<user_name>/Documents/Microsoft User Data/Office 2011 Identities/."
Right-click on the "Main Identity" folder and select "Duplicate" from the popup menu.
After Finder has created a copy of the Main Identity folder, you can continue.
4. Start Microsoft Database Utility
Hold down the Alt/Opt key and start Outlook.
The Microsoft Database Utility dialogue pops up:
5. Rebuild Office Identity
Click on the "Rebuild.." button in the bottom right corner of the window.
The Rebuild function starts up...it takes a moment...wait patiently until Rebuild is ready.
After Rebuild has finished, you can close the window by selecting "Done".
Close the Microsoft Database Utility program by clicking on the red traffic light in the left upper corner of the window or select "Quit" from the Utility menu.
6. End by starting the Outlook application and test functionality
After you have tested the functionality of Outlook, you can remove the copy of the Main Identity folder in Finder by moving it to Trash and by emptying the Trash.
More help for Outlook problem solving:
http://www.officeformachelp.com/outlook/troubleshoot/
http://www.officeformachelp.com/2010/11/outlook-crashes-hangs/
http://www.outlookhelpandsupport.com/
Macin Outlook-ohjelman ongelmat ja ratkaisut
- Created by Kalevi Lehto, last modified by Mika Viikki on 20.8.2011
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