A shared email mailbox is created through IT Services, and you need to submit a service request to create one. To subscribe to a mailing list, you can do so yourself at lists.metropolia.fi/sympa.

Before deciding which one you need, please read the descriptions of the services under the respective headings.

What is an mailing list?

You can subscribe to a mailing list yourself at lists.metropolia.fi/sympa. The subscriber maintains the list by adding and removing email addresses through the same website.

The mailing list address is in the format something@lists.metropolia.fi.

A mailing list works in such a way that any email sent to that address is forwarded to each member of the list separately. It is not possible to send emails from that address using email programs. If someone replies to a message sent to the list, their own name will appear as the sender.

  • Easy and quick to modify yourself.
    If there is frequent turnover among list members, this option is recommended.
  • Easy to use.
    List members do not need to define a separate email inbox in Outlook. All messages will come into their regular email inbox as usual.


How do I subscribe to an email list?

  1. Open lists.metropolia.fi/sympa.
  2. Log in with your own username (short username, not email address) and password.
  3. Select Create list.
  4. Fill in the details.

  5. Click Submit your creation request.

What is a shared email mailbox?

A shared email mailbox allows sending and receiving emails. Incoming and outgoing messages are visible separately within the shared mailbox, meaning that the messages do not go to the personal addresses of the mailbox users.

The mailbox address is in the format something@metropolia.fi.

The main user of the mailbox needs to submit a service request to the helpdesk when adding new users to the email mailbox. If there is frequent user turnover, we recommend using an email distribution list instead of a shared email mailbox.

Each user needs to set up the email mailbox according to the instructions for accessing shared mailboxes using a web browser or the Outlook desktop application.

How do I request a new shared email mailbox?

  1. Submit a service request.
  2. Include in the service request:
    1. Name of the shared email mailbox
    2. The names and email addresses of all individuals who need access to the mailbox.
  3. Send the service request.

How do I add a user to a shared mailbox?

Only the primary user of the shared mailbox can request the helpdesk to add users to the mailbox.

  1. If you are the primary user, submit a service request.

  2. Include the following information in the service request:

    1. The name of the shared mailbox
    2. The names and email addresses of the individuals who need to be added with access to the mailbox.
  3. Submit the service request.

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