On Tuesday, August 23, 2022, something will happen that many Requeste users have been waiting for a long time: The system will be updated to a new version.

Tuesday 23 August 2022 Requeste is not available. As a result:

• Service requests cannot be made at https://hd.metropolia.fi
  • Digital pedagogical support
  • Halli project management
  • Data protection or data breach notification (GDPR)
  • Safety notice
  • Helpdesk
  • IT procurement
  • Premises service
  • Library service
• If you send an e-mail to the common e-mail addresses of the units using Requeste on 23 August 2022, your message will not arrive until the next day after the update has finished:
  • kipa@metropolia.fi
  • kirjasto@metropolia.fi
  • helpdesk@metropolia.fi
• Helpdesk's telephone service will not put down any information about your case if you'll call on 23 August 2022. Please call Helpdesk's phone service on 23 August 2022 only in urgent cases, if your matter requires action during the same day.

On Tuesday, August 23, 2022, the above-mentioned Metropolia services will not be able to receive contacts at https://hd.metropolia.fi or to the aforementioned e-mail addresses. Information management services' Helpdesk phone service only accepts urgent calls on that day. Please schedule your non-urgent contacts for another day.

Requeste will be available again from the morning of August 24, 2022 as a new version. Initially, from the users' point of view, only the appearance changes in Requeste, but the content remains the same. The project will continue later with the redefinition of functionalities and forms.

Kind regards,
Helpdesk

Phone Service: +358 9 7424 6777
Service requests https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi