1. Contact Helpdesk by phone at 09 7424 6777 or by making a service request at https://hd.metropolia.fi. You will receive a service request number and instructions.

2. Remove personal accounts from the phone or tablet that you are returning. (Settings > Accounts).

• Instructions for removing accounts from an Android device (a link to Googles web page).
• Instructions for removing accounts from an iPhone (link to Apples web page).
• You don't have to delete accounts from laptops or other computers. Helpdesk will take care of that.

3. Remove the PIN code. Look for instructions on the web by making a Google search. If you need help removing the PIN code, contact Helpdesk phone service at 09 7424 6777.

4. If you are changing a phone, take the SIM card from your old phone and put it in the new phone.

5. Attach a note on the device with the word 'Helpdesk' written on the note. Write also the service request number on the note.

5. Leave the device in the reception to be picked up the Helpdesk.

If you are returning an old device in return for a new one, you do not need to contact Helpdesk. Just write the service request number on a note attached to the device.

Did you encounter a problem?

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