Mikko is now also on Teams!

On the day of the MetGo event in autumn 2024, the IT Services Helpdesk at Metropolia welcomed a new cheerful and helpful team member: mikro-Mikko. He is an AI bot you can ask anything about Metropolia's IT services at https://mikko.metropolia.fi.

This autumn, on the day of the MetGo event, 2 October 2025, mikro-Mikko joined Metropolia’s Teams. You can find him in the apps section on the left-hand side, as shown in the image below.

In Teams, mikro-Mikko can answer one question at a time, so it's best to phrase your question precisely. You can't refine your question afterward. However, when chatting with Mikko via a browser at https://mikko.metropolia.fi, you can continue the same conversation. This is useful when you want to clarify your question or ask for further details after receiving an answer.

Why does mikro-Mikko work so well?

• Mikro-Mikko sometimes answers your questions about Metropolia's IT services even better than a human, and faster than the real Mikko. Mikko is an AI-based chatbot that understands your question and instantly generates a precise response just for you.
• Most modern chatbots simply search their answer banks using the keywords from your question, and sometimes they fail. Mikko, on the other hand, is based on much more advanced, modern AI technology.
• Mikko doesn't just search its materials based on the words in your question. Instead, its answers feel like the result of human-like, intelligent reasoning. The bot “understands” your question and combines pieces of information to provide a precise answer. That’s why Mikko outperforms many other chatbots in terms of expertise.

Ask in your own language

Mikko replies to your question in your own language. Translations into other languages are handled in an advanced way that takes context into account, resulting in naturally flowing sentences and well-structured paragraphs.

Chat like you would with a human

In the browser version at https://mikko.metropolia.fi, you can continue the conversation if you need clarification or want to refine your original question. This feature is not available in Teams. Teams Mikko treats each of your questions as completely new. In both the browser and Teams, Mikko answers your questions in a surprisingly human-like and logical way. It “deduces” the answer just for you by combining information from its source material.

Is Mikko perfect?

Mikko is not perfect, but it usually answers questions about Metropolia's IT services correctly. At the end of its responses, Mikko includes source references that you can click to check the original, easy-to-read material. Based on feedback so far, Mikko gives correct answers to 89% of the questions it receives.

Is it still better to contact the Helpdesk?

No. The Helpdesk is happy to assist you, but the AI bot Mikko often provides a more precise and easier-to-read answer than a human. Mikko responds instantly, so you don't have to wait in the Helpdesk’s service request queue. The Helpdesk also uses mikro-Mikko to assist in answering your questions, which enables faster and higher-quality service. If you send your question to the Helpdesk, you might receive an answer generated by the Mikko AI bot — an answer you could have received faster by asking Mikko directly. Mikko is at your service 24/7.

Yes. There are also situations where a human is needed. But try Mikko first and be surprised! Mikko might solve your problem even in situations where you never thought you could manage without human help. Give Mikko a chance before picking up the phone or submitting a service request.

Personal data processing and data protection

The AI bot Mikko is designed to answer your questions on a general level, not based on your personal information. It is not intended for processing your or anyone else’s personal data. Do not enter your own or others’ personal data into the chatbot. That would be unnecessary personal data processing, which goes against the minimisation principle described in the EU’s General Data Protection Regulation. Mikko operates in Microsoft’s cloud service and is subject to Metropolia’s cloud service terms of use.

Future plans

Mikko and its user interface are being constantly developed. One possible future improvement is that the service request form and Mikko could be made available on the same web page. This would allow both the service request and the AI bot to operate conveniently side-by-side, eliminating the need for multiple web pages.

Give feedback — currently 89% of the feedback is positive

We gladly welcome feedback about Mikko, especially when its responses contain errors or shortcomings. The current version of Mikko has a dedicated feedback feature: thumbs up = successful answer, and thumbs down = unsuccessful answer. After giving a thumbs down, you can briefly explain your feedback. This feedback is used to improve mikro-Mikko and its source materials so that it will answer the same question correctly in the future. Currently, Mikko answers 98% of questions correctly based on the feedback received.

Best regards,
Helpdesk

In case of any inquiries related to this announcement or other IT matters at Metropolia, please contact the Helpdesk as follows:

Phone service: +358 9 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Frequently Asked Questions: https://itservices.metropolia.fi/FAQ
Ask Mikko Anything (AMA): https://mikko.metropolia.fi