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If the address refers to a sender other than what is claimed in the sender's name, the message is likely a scam. However, sometimes it is also possible to forge the sender's address, or messages may have been sent from a hacked email account. Therefore, the sender's address may also look genuine, even if it is a scam message. For this reason, it is important to always look at the message as instructed in sections 1 and 2.
4. Ask Helpdesk and forward the e-mail message to Helpdesk
If you are unsure about the authenticity of a message or need help identifying the authenticity, please contact the Helpdesk telephone service, 09 7424 6777 or by making a service request at https://hd.metropolia.fi. It is better to be sure of this than to be the target of a scam. The Helpdesk is very happy to help with these matters. Early notification of phishing will help IT Management Services prevent phishing from continuing.
We will be able to resolve all the important information from the e-mail message, if you'll forward it to us as an attachment like this:
1. Open the message in Outlook, but don't click any links in it.
2. Choose More -> Forward as Attachment.
3. Send the message to helpdesk@metropolia.fi