IT Services

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If you are able to log in, there may be an issue with the Outlook application settings.

1. Follow the login instructions on the page Setting Up Email in Outlook Desktop Application. Pay particular attention to the Email Account Setup steps 7-11.
2. Try repairing the email account and resetting the email account in the Outlook desktop application. Please find the instructions below.

How do I fix email account settings in the Outlook desktop application?

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1. Open the "File" menu.
   
   
   
2. Open "Account Settings".
   
   
   
3. Select your Metropolia email account.
4. Click on "Remove".
   
   1. If Outlook prompts you to create a new location for your data, create it through the "Data files" menu by clicking on "New..."

   2. Outlook will ask for confirmation to remove the account, respond with "Yes".

      
      
      
      
5. Reconfigure your email account in Outlook carefully following the instructions: Setting up Email in the Outlook Desktop Application.

6. Remove the additional data file that you created in step 4a through the same menu from which you created it.

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