You can find IT Helpdesk from OMA!
Janne Teräslahti posted on Jun 15, 2021

Have you noticed the new IT button in OMA?

Click the button, and you will be redirected to IT Service's web page, where's a lot of different instructions and information available.

Read also: Helpdesk will help you in summer, too


Kind regards,
Helpdesk

Phone Service: 09 7424 6777
Service Requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Instructions and information: https://itservices.metropolia.fi

Breaks in IT services Sat 12th June
Janne Teräslahti posted on Jun 08, 2021

Metropolia's servers will be under maintenance Sat 12th June 2021 from 9 am. to 24 pm. The maintenance will cause short breaks to whole server environment.

The maintenance will cause breaks to most of the services provided by Metropolia. For example: Financial and personnel systems, e-mail, Skype for Business, Network Drives (Z, U, W, T, S, P), logging in to Microsoft Office 365, virtual desktops (desktop and securedesktops).

Please prepare yourself to breaks also in other IT services.

We try to keep the breaks and lags caused by the maintenance as short as possible.

We apologize the short time of notice. We are announcing about the breaks always as soon as we are able to know that maintenance will be necessary.

Kind regards
Helpdesk

Phone Service: 09 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Instructions and information: https://itservices.metropolia.fi

Helpdesk will help you in summer, too
Janne Teräslahti posted on Jun 07, 2021

Prepare for summer

Take care of your backups now and have a carefree summer. More information in announcement: Avoid a collapse – take your backups now!


In English: Backups not done – thanks to my past self. (The person in the picture is not involved in the case)

Also keep VPN connection on before vacation as guided in this announcement. If you work in the summer, be sure to keep VPN on for 1-2 hours at a time 2-3 times a week. For this, prefer times when you are not using your computer (NOTE: You should not use VPN during video conferences!). After doing so, it’s more likely that your computer will function well in autumn. If your computer is disconnected from Metropolian intranet or VPN, it may stop working.


All software and system acquisitions through IT Services

For every software and system deployment, we need to be far-sighted. When planning studies for next semester, do not rely on having new software on hands right from the start. Because of our vacations and autumns rush, we don’t have the recourses to bring new softwares into use if we have not agreed to do that earlier. Also, perseverance is needed in legislative processes regarding to software and system acquisitions. You can find more information about this in OMA-announcement: All software and system acquisitions through IT-Services


Summer 2021

Phone service is open 28.6. - 30.7. during business days from 9 a.m. to 3 p.m.

tel. 09 7424 6777

No matter what season, you can only contact us through

Every day from Monday to Friday we process the contacts and answer them no matter what season.

Breaks during July: Pre-announcement: Breaks in IT Services from 5th to 9th July


Autumn 2021

Phone service is open until 6:30 p.m. during first weeks of the semester as shown in the table below.

28.6. – 30.7. summer opening hours

Mon-Fri 9 am. – 3 pm.

2.8. – 13.8. short opening hours

Mon-Fri 8.30 am. – 3.30 pm.

16.8. – 17.9. long opening hours

Mon-Fri 8 am – 6.30 pm.

20.9. back to the normal opening hours

Mon-Fri 8 am – 5 pm.


No matter what season, you can only contact us through

Every day from Monday to Friday we process the contacts and answer them no matter what season.

Breaks during July: Pre-announcement: Breaks in IT Services from 5th to 9th July


Even in Autumn, every contact only through Phone Service and service requests

Even if the working situation normalizes, we ask you to contact us only through the contact information listed below instead of face to face at the campuses. That way also Helpdesk can focus better on what they are doing.

Receiving and processing contacts is the mission of phone service and that’s why you can only contact us through


Watch a funny and exciting Helpdesk advertisement video, where Metropolia is being compared to Harvard University.

Kind regards
Helpdesk

Phone Service: 09 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Instructions and information: https://itservices.metropolia.fi