Cisco AnyConnect VPN is discontinued in Metropolia. Use the Palo Alto GlobalProtect VPN instead. This FAQ page will be updated later.

What should I do if the VPN remote connection doesn't work on the Metropolia computer?

The information in this response applies only to computers managed by Metropolia.

  1. Open the cmd command through the Start menu and run it as an administrator.

  2. Write gpupdate /force and press the enter key.
  3. If you get the error message The current directory is invalid.
    1. Type c:
    2. Press the enter key.
    3. Write gpupdate /force and press the enter key.
  4. The program will display a message 'Updating policy...'. Wait for the program to finish.
  5. The program will display a message saying 'OK to log off?'. Write the letter 'n' and press the enter key.
  6. Terminate the VPN connection established through Cisco AnyConnect.

  7. Reconnect by selecting 'Metropolia-StaffManaged' from Cisco AnyConnect and click on 'Connect'."


What should I do if I receive a Certificate validation failure notification?

Contact the helpdesk.

What should I do if the VPN connection is not working on my own computer?

The information in this response applies only to computers owned by the user.

Check if another VPN connection is active

  1. Check if there are any other VPN connections active (such as F-Secure Freedome, HMA, or your workplace's VPN connection). If there are, disconnect from those connections before opening Metropolia's VPN connection.

Reinstall Cisco AnyConnect

  1. Remove Cisco AnyConnect completely.
  2. Restart your computer.
  3. Reinstall Cisco AnyConnect following the instructions.

What should I do if I am unable to uninstall Cisco AnyConnect on my Apple computer?

The information in this response applies only to computers owned by the user.

If you have previously uninstalled the Cisco AnyConnect application from your Mac computer and encounter the following error message when trying to reinstall it:
"AnyConnect Secure Mobility Client can’t be installed on this disk. Version x.x.x of the Cisco AnyConnect Secure Mobility Client is already installed."

In this case, follow the instructions for a complete removal of Cisco AnyConnect from your Mac computer.

Did you encounter a problem?


VPN-etäyhteys ei toimi, mitä teen?